“To answer your question, yes, I do see practices that accept texting, email and even chat messages through their websites from clients,” says Brenda Tassava, CVPM, CVJ, a veterinary business consultant.
“You have reached (name of the business). All our customer support executives are busy serving other customers. We will return your call within 1 business hour. Please leave your name, contact number and your message and we will call you back as soon our customer support executive is free. Thanks for calling and hope you have a great day.”
.
Simply saying, “I’ll get back to you,” can mean anything. And the caller will feel less inclined to leave a message.
No one wants to sit and listen to someone talking drone and monotone on a voicemail greeting. Remember to keep it upbeat and avoid sounding like a robot!
You want this experience to be a positive one for the caller. Make sure your voicemail provides information such as your hours for operation and additional contact information. You’ll also want to address when the caller can expect your call or list other ways they can get in touch should you not answer.
When someone reaches your voicemail, it’s important that you help them confirm that they have reached the right person by providing all of the relevant information that they will need. Who have they reached? Did they contact the right person and the right business? Should they leave a message? When will you get back to them? Is there a better time for them to call?
Having a dedicated emergency contact will help make sure anything important that comes up is taken care of. Another option is directing callers to a separate answering service.
29. Hi, you’ve reached [your name] at [your company]. Please send me an email at [email address] if this is urgent, and I’ll get in contact with you as soon as possible. If this is not urgent, please leave me a brief message about the reason you are calling with your contact information and I’ll get back to you in the next 24 hours. Have a great day.
Advanced greetings provide additional functionality for power users, but require additional setup. Contact the UBIT Help Center if you are interested in any of these options and require assistance:
5. Be Brief. The best after hours greetings are brief, direct, and punctual. Do not waste the customer's time and give them a reason to hang up by adding in unnecessary details.
Home / Uncategorized / Casual and Formal Answering Machine Greetings – Take Your Pick
Finally get an answering machine. Now how does this thing work? Hmmm. Press record button, I did that, and the light should be on. I wonder why it’s not working right. Hmmmm, I wonder what this button does……
Website: https://support.basictalk.com/articles/answer/BasicTalk-Voicemail-11493
It can help to rough out a script to start each message that includes your name and the name of the practice, so that it’s clear right away who called. If you need a reply urgently, say that right away, too, since the person may not listen to the whole message.
20. “Hey there! Thanks for calling [company]. We are unable to answer the phone right now but will get back to you right after the holidays. We hope it’s not an emergency, but if so, we’ve got you covered. Contact us at [company email/other support lines] and we’ll get back to you ASAP. Please be sure to leave your name, phone number, and a brief message to let us know the reason for your call. Thank you and have a great day.” Available even during holiday emergencies? Let your callers know via your voicemail greeting.
We hope you enjoy this website. We've created informative articles that you can come back to again and again when you have questions or want to learn more! Business VoIPHosted PBXSIP TrunkingEnterprise VoIPCall Center SoftwareUnified CommunicationsWeb ConferencingTeam CollaborationResidential VoIP
The voicemail greeting is an important element of your business’ phone system because it is often the first impression of your business that customers will have. Creating a really good voicemail greeting is a unique opportunity that you can use to impress customers by putting your best face on, while increasing the chances that you’ll retain their business in those times when …