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11. "Hi, you've reached [company]. Unfortunately, we're currently unavailable. But we want to talk to you — so please leave your name and number, as well as your reason for calling, and someone will call back ASAP."
4. Keep your after hours voicemail greetings current. If your business will be closed during its normal operating days for a holiday or is dealing with some type of emergency situation you will want to update your after-hours announcement.
That information cascades into business-wide and individual voicemail boxes. You can address broad business concerns in your company inbox. And individual department heads can speak more distinctly about how they handle customer concerns.
If the you haven't changed your personal greeting, a default system greeting will be played for callers. For example, "Please leave a message for John Smith. After the tone, please record your message. When you finish recording hang-up or press the pound key for more options."
8.) Bienvenue sur le Service de John Doe. Malheureusement, toutes les lignes sont occupées pour le moment. Laissez un message après le bip sonore avec votre nom et numéro de téléphone. Nous vous rappellerons dès que possible. Nous vous souhaitons une bonne journée.
11. “Hello! You’ve reached [company name] support line. We’ll be happy to help with your inquiry. In the meantime, have you checked out our [website, help forum, etc.]? It may have the answer you’re looking for. If not, leave your name, number and reason for your call. We’ll reach out to you within the day. Thanks for calling [company name].” Sometimes, a caller likes to find the answer to their own questions. Let them discover by directing them to your website or help forum if you have one.
When asked to press a number, pause on the phone/mic icon and click a number under the DIAL PAD tab.
When unable to answer the phone, a voicemail message can be important. Below are examples of what to say in a voicemail message. Whether recording the message for a personal phone or a business line, these ideas will help.
Your phone system greeting is the first thing callers hear. Set the right tone from the very start with professional greetings.
You have reached (Your Name) at (Your Business). I’m sorry that I wasn’t able to get to the phone. If you leave your name and number, I’ll return your call within one business day.
The second example lets the caller know that there will be a delayed response time. This keeps the caller from thinking you're negligent in returning his or her call.
7. Thank you for calling [business name]. Our attendants are currently busy or out of the office, but we don’t want you to waste your time on hold. If you would like to leave us your name and contact telephone number, an attendant will return your call within three business hours. If you prefer to wait in a queue, please hold the line.
Another great information you can put in your voicemail messages is to inform your prospects when you can reach out to them say the next morning or mid-afternoon and more so that they can be aware of when they can expect a call from you.
Although you’re attempting to keep your greeting to a short 25 seconds or less, you don’t want to achieve this by talking too fast.
Hello. (pause) Say something!! Aren’t you gonna talk at all? Why aren’t you saying something? Oh, I forgot. I need to say beep…