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For many small businesses, it may not be possible to pick up the phone immediately. Other times, you may receive a call after hours or during a busy time when no staff is available to assist a caller.
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A quick inspection of your business’s goals and products/services can help you guess caller intent. Just ask yourself: What is my target market, and what would customers in that market call about?
Hi! This is (insert name and title.) My apologies, but I’m away from my phone until (insert date.) While I’m …
You may also email us at [email]. If you would like one of our team members to call you back, please leave your full name, contact info and number after the beep. Good to hear from you!”
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If you like to keep things simple, opt for a basic greeting. Most voicemail options allow you to record just your name, which lets callers know they’ve reached the right person.
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What voice do you want to convey when speaking with customers? This may be professional, casual, or even humorous.
To improve a a business voicemail greeting, keep these eight rules at the forefront of the creative process: Avoid turning customers off with overused and impersonal phrases like “your call is very important to us..." Avoid leaving customers unsure by not immediately telling them the business, department, and/or person they’ve reached. Avoid leaving customers confused with too many details and complications; just keep it simple. Avoid messages longer than 25 seconds. Do apologize for being unavailable at the moment. Do invite the caller to leave a message. Do tell the caller when they can expect a return call and actually follow through within that timeframe. Do tell the caller about any applicable alternative options of contact and information- website, live chat, email, social media, or emergency numbers. Voicemail Greetings 101
Using humor is appropriate in some situations, but humor should be avoided in situations including serious businesses where reputations could be damaged or people could become upset. Both funny and sincere examples are included for a variety of options. These answering machine messages are the type that most people leave. These can be used for non-business or personal phones. Hi, you've reached ___-____. Please leave a message and I'll get back with you soon. Thanks. You know what to do. Thanks for calling. Just leave a message and we’ll get back with you. We’re sorry we can’t answer the phone right now, but we would love to get back with you as soon as we can. Just let us know what we can help you with and leave a number for us to get back with you soon. You've reached the voice mail of ______. I'm either away from my phone or talking with someone else. Leave me a message and I'll be happy to return your call. Hi. I must be away from my phone at the moment. Please leave me a message. I'll get back to you. These business answering messages can be edited to fit any type of business. It is important to anticipate what your callers may want to know even if the callers are not able to get anyone on the phone. It's always a good idea to let callers know exactly when their calls may be returned and to list the operating hours.
12. “Hello, you’ve reached the Customer Support department at [company name]. We are unable to take your call at the moment. We know your time is valuable so instead of placing you on hold, let us call you back! Please leave your name, phone number, the reason for your call, and two different times that are convenient for you to receive a call back from us. Thank you!” Get a better idea of your caller’s schedule by asking them for a few different times you can call back. Their time is important, too!
Thanks for calling ________. If you know your party’s extension, please dial it now.
-Hey! Sorry I missed your call. If you’re a telemarketer, then I’m definitely not sorry. If you’re not a telemarketer, then I’ll return your call as soon as possible.
For example, a voice mail message appointment reminder call might say the following: “Ms. Smith, Fluffy’s next veterinary appointment at [name of practice] is on Monday the 12th at 1:00. Please respond to the email we are sending you now to confirm the appointment.”