7. IVR Script for Holiday Closure. What happens when customers call you during holidays? There's no human agent to attend to them or inform them about the holiday closure.
Hi there! You’ve reached the domicile of Blackmore Enterprises [Horn Honk]. We’re sorry to have missed your call, but there’s only so many hours in the day where one has the chance to gut a zombie, or nail a corpse to a tree. As such, please leave your name, contact information, and message, and we’ll try to get back to you as soon as we can. Thanks much for your call. Leave your personal name or business name Say you’re sorry you missed the call Ask them to leave their contact information and message Thank them for their call
.
-Now I lay me down to sleep; Leave a message at the beep. If I should die before I wake, remember to erase the tape.
You have reached the mailbox of the Claims Department. We are sorry that we are unable to take your call at this time, but please leave a detailed message and we will get back to you as soon as possible. We look forward to serving you. Thank you.
Bralin Technology Solutions protects your privacy. We will ensure your confidentiality. Photos “Yellowhead Highway, Dark Clouds, Upgrader” provided by viewpointphotography.ca
5. IVR Script for Queue Callback. Customers are likely to call you during peak busy hours. Let your customers know that they can opt for a callback from an agent as soon as they are available.
Hello. This is Chris. John and Mike aren’t here right now, but if you leave a message, they’ll get back to you as soon as they can.
Hi! John’s answering machine is broken. This is his refrigerator. Please speak very slowly, and I’ll stick your message to myself with one of these magnets.
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If you have a main business phone number that’s shared with the customers or publicly listed, you’ll want to make sure it has a professional voicemail message to greet callers. Here are sample greetings you can use to help you craft your own.
1.) Bem-vindo à John Doe. Infelizmente, não há ninguém no escritório agora ou você está ligando fora do horário comercial. Por favor, deixe uma mensagem ou envie um e-mail para [email protected]. Muito obrigado pela sua ligação.
Please leave your name and telephone number after the beep. Thank you for calling. You have reached the office of James Bucki. I can’t take your call right now, but if you leave me a message after the tone, I will return your call as soon as I can.
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Oh lord…is it you…again? Well, if you must, leave a name and number after the beep. I’ll try to return the call, if I can stand it, that is.
It’s important to note that you will typically be recording over any existing messages on your system. So if you have professionally recorded greetings you may need to have them reloaded into the system in the new year by a technician.