To best assist your callers and effectively route their calls, you will need to classify your call types.
When I tried calling myself that's what I actually noticed haha, thanks for pointing that out. I'll leave the last part out and stick with the other parts. Thanks!
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Recent trends in voicemail have leaned towards the desire for many individuals to relate on other forms of digital message than traditional voice mails. More individuals have not set up their voice message nor return calls in a decent amount of time. However, some voice messages even steer individuals to contact by email for a quicker response. If you still enjoy the concept and position that a voicemail box serves, you may feel compelled to add a witty voicemail greeting to your caller. The following selection has been shared by others around the global and intended to inspire you to create your own unique humorous voicemail.
1. State your business name and hours of operation upfront. The first thing your callers should hear is the name of your business or organization. If they are calling when you are closed you should also be sure to let them know your standard business hours.
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Your prospects are under the impression that a brand will be always available to cater to them, now for some circumstances, a few brands might not be able to serve their prospects 24/7 which is why creating a voicemail message becomes useful.
For many small businesses, it may not be possible to pick up the phone immediately. Other times, you may receive a call after hours or during a busy time when no staff is available to assist a caller.
The following templates for voicemail messages are available for departments and individuals to customize and use. We appreciate everyone following a standard format to convey consistent messaging to students and external constituents who may be trying to reach us during this time.
Audio files are optimized and delivered to you for the highest quality phone system playback.
Editor’s Note: The article is part of the blog series Grow Your Business brought to you by the marketing team at UniTel Voice, the virtual phone system priced and designed for startups and small business owners.
As a bonus, here is an example of our own holiday voicemail greeting here at OpenPhone:
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Along the way, voice mail usage also suffered significant drops. People not only stopped leaving voice mail messages, they stopped listening to voice mail messages received. In 2012 Vonage, a voice over Internet Protocol (IP) carrier, tracked an 8 percent drop in voice mails left for users. Even worse, Vonage saw a 14 percent drop in people even bothering to listen to voice mail messages others left for them. The company has not released updated stats, but I’d assume the decline continues five years later.
“Greetings! You’ve reached [your name and position]’s voicemail. I am away from my phone or [other important and expected job function]. Please leave me your name, telephone number, and a short message. I’ll get back to you as soon as I can, typically within [reasonable timeframe, like 12 or 24 hours].” How do I record my company voicemail?
4. Voicemail greetings for calls received after business hours. You don’t want to answer calls 24/7 (unless you’re serving clients globally and there’s an expectation of 24/7 support).
That information cascades into business-wide and individual voicemail boxes. You can address broad business concerns in your company inbox. And individual department heads can speak more distinctly about how they handle customer concerns.