Caller ID and missed call alerts now serve as their own form of call messaging. People can see who called. They assume they need to contact you. It’s much faster to scroll through a list of incoming callers than to listen to recorded messages. Some people even use audio-to-text transcription options in their cars or from their mobile phones that turn voice messages into notes.
After helping tens of thousands of companies set up voicemail systems, we’ve learned that there is no set of rules defining what makes a great business voicemail, but there are definitely some key points that you should aim to hit. Before you hit the record button for your voicemail message, take some of these tips into account:
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1. Personal Business Voicemail Greetings. Hello! You’ve reached (insert company name.) This is (insert name) in the (insert department.) My apologizes for not being available to take your call, but I’m on the line helping another customer (insert business’s most attractive result or purpose point.)
Tip: If you are a larger business and this is a voicemail that pertains to the general business number, then you want to sound professional and provide as much information as you think is necessary for a potential client. Usually, the company website URL or the company email is a good way to get the customer to contact you through other means.
12. Howdy, right here’s [your name]. I’m away from my phone for the time being, but toddle away a message after the tone so I will receive aid in contact later today.
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18. Hello, you’ve reached the voicemail box for [employee name] at [company name]. [Employee first name] has moved onto a different position, but our new [job title, employee name] will be happy to assist you. Please call [number, extension] or leave a message here and a representative will get back to you.
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18. “Thanks for calling [Company name/your name]. We hope you’re enjoying the holiday season. We aren’t available at the moment due to our holiday hours. Leave your name, number and the reason for your call and we’ll get back to you ASAP! Thanks for calling.” Everyone deserves a break. Let your callers know although you might be enjoying one too, that their needs are important.
Having a dedicated emergency contact will help make sure anything important that comes up is taken care of. Another option is directing callers to a separate answering service.
Website: http://soundcommunication.holdcom.com/bid/67458/Personal-vs-Business-Voicemail-Greetings
Pro Tip: Smile while you’re recording your greeting and your voice will sound pleasant.
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Are you struggling to come up with a voicemail greeting that you believe in? Do you find that everything you record comes out too casual, overly professional, or doesn’t seem to touch all of the bases that you want it to?
Millennials seem the most vocal about an aversion to phone calls and may consider voice mail something only their grandparents use. People of all ages, however, are trending away from voice mail. Ask your friends and colleagues about their voice mail usage. Their answers might surprise you (or make you feel old).
3 hours agoHaving a strong voicemail greeting is crucial for your small business. Having a strong voicemail greeting is crucial for your small business.
5. You have reached [your business]. We are currently closed. Our normal hours of operations are from [hours] [days]. We are closed on [days]. Please leave us a message with your name and number and we will return your call when the office reopens. You may hang up after leaving your message or press the [key] for additional options. Thank you for calling.