7. Voicemail Message. The company voicemail greeting callers hear. Sample Voicemail Scripts: “You have reached the voicemail of [company name]. Please leave a detailed message and someone will return your call as soon as possible.”
We’re keeping it simple with this one. Just a few basic elements to help you get started. As long as you know who your audience is, the message you wish to convey, and the information you need from the caller, the rest should fall into place quite nicely. Let’s face it, a voicemail greeting for a lumber company will probably be different than that of a psychologist’s office. One greeting is aimed at securing potential customers, and the other is geared towards appointments, more or less. Once you are certain who your caller is, the better your voicemail. Center on your audience, first and foremost. Knowing what to relate ensures that your caller will leave the right message. For instance, if you’re a retail store, you would include your hours of operations, and perhaps any specials that you’re running. If you are a therapist’s office, then you’d need to include an alternate number in case a patient is having an issue and requires immediate help. Again, this will vary depending on the business. Here, a therapist would definitely request the caller leave their contact information. However, a retail store chain might not request that. There are also complex voicemail systems such as those used by mobile phone services, which ask you to press a certain number on your phone, where you are asked to leave your account information. Again, as you can see, it all boils down to the demographics of your callers, and what you need from them to conduct the best business possible. Depending on the situation, your caller might be in a good mood or not. In either case, they’ll probably be eagerly awaiting your call. So, it stands to reason that you only promise them a call back if you can deliver. In other words, if you’re a small shop and you’ve decided to close due to a much-needed sabbatical, then don’t leave a voicemail greeting where you promise them to call right back. However, if you have an active customer service staff, then you can promise to return their call within the same day.

You have reached (Name). I�m unavailable to answer your call at the present time please leave a detailed message at the beep. I will get the information you require and call you back. Thank you for calling. You have reached the office of (Name) I am in meetings today, (DATE), and will not be able to get back to you until after (TIME). Leave a message at the beep and I will attend to it as soon as I return. If you require assistance in the meantime please contact (NAME) by dialing (EXTENSION NUMBER) now. Thank you. This is (NAME). For the week of (DATE) I will not be available on Monday morning or Thursday afternoon, but should be in my office the remainder of the week. Leave a message at the beep and I will attend to it as soon as I return. If you require assistance during my absence please contact (NAME) by dialing (EXTENSION NUMBER) now. Thank you. You have reached the office of (NAME) I am not in today but will be back in the office on (DAY OF THE WEEK) the (DATE). Leave a message at the beep and I will attend to it as soon as I return. If you need assistance before then please contact (NAME) by dialing (EXTENSION NUMBER) now. Thank you.
Whether you’re out for the day or are off for the week, the first rule of an out of office voicemail greeting is: let callers know when you’ll be back! You’ll save them the frustration of continuing to call and yourself the hassle of listening to redundant voicemails. It’s also a good idea to set the expectation of whether you are answering messages while you’re away, and who they can reach for assistance in your absence.