No one should be calling during the holidays, and yet some people do. When you’re out for the holidays, create a voicemail greeting that communicates the cheerfulness of the season while still staying professional.
Hello. Oh hi, how are you? It has been so long. How have you been? We have to meet this weekend. How about I call you around… beep.
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If it works better for you, offer your callers the option to email you, or even send over a text to a VoIP texting app, or even your personal number if you don’t mind. Many people will prefer the ability to quickly text or email, and callers will appreciate the increased level of service.
10. "Hello, you've reached [X company]. We can't take your call right now, but please leave your name, contact information, and reason for reaching out, and one of our team members will be in touch within 24 hours.
Then when you return, be sure to update your greeting again. A dated voicemail greeting with irrelevant information is not well received. And it won’t reflect well on you or your business.
“Hello! You’ve reached the voicemail of [your name], [your job title]. I’m currently either away from my desk or on the other line. Please leave your name, telephone number, and a short message after the beep, and I’ll be sure to get back to you as soon as I’m available.”
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“This is Denise Smith, head of Sales. My hours are Monday to Friday, 9 to 7. For new purchases, leave your phone number and order details. I will call you back with a quote.”
Consider adding 'You can also email your query to us at [insert email address here]. These queries will be answered within [insert time frame].' Again, if you intend to make a promise to your customer in a voicemail, ensure you keep it.
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2.) Welcome to John Doe. Unfortunately you are calling us outside our normal business hours. Personally you can reach us Monday to Friday from 8am 6pm and Saturday from 9am to 4pm. Please leave a message, or send us an email to: [email protected]. We will contact you as soon as possible - Thank you.
2. IVR Scripts for Customers on Hold. If all your agents are busy, leaving customers unattended is the recipe for bad reviews about your business. This greeting can come in handy when your callers are on hold
You can simply log in to your Grasshopper account and select the “Voice Studio” option. To open Voice Studio you must select the “Edit” option.
“Hello, you’ve reached the Marketing Department at [XYZ Company]. All of our team members are currently working with other clients to [insert goal] and are unable to take your call.
Hello. You have reached Amita Kashyap, Probationary Officer at OBC. I’m sorry I can’t answer your call right now. Please leave me a message and I’ll return your call within 24 hours. Thank you. Have a great day.
Informal voicemail greetings are those that don’t adhere to the rules of professional and business voicemail greetings. Here, you are free to just leave a simple greeting, or use it to show your more witty side. This style of greetings can be used for both home and business if you like, depending on the type of caller you expect. For instance, a novelty shop could probably create a rather informal message, using sound effects that represent the type of items they sell.
It can help to rough out a script to start each message that includes your name and the name of the practice, so that it’s clear right away who called. If you need a reply urgently, say that right away, too, since the person may not listen to the whole message.