When someone is calling your company, they have a good reason for doing so. The last thing you want to do is force them to listen to a dull and unwelcoming greeting.
Interesting Read : Interactive Voice Response: What Is It And How Is It Beneficial?
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If you find that your business voice message is running a bit long, break it down into sections and decide which parts you can cut out to reduce the message’s length.
Expand your opening to with 'Thank you for calling [insert company/individual name]' or 'You've reached the voicemail of [insert company/individual name]'. This personal touch goes a long way towards building a rapport even when you're not available to answer the call directly.
Don’t leave customers and colleagues on edge. If you say you’re going to call them back, follow up. If you tend to fall behind in this area, encourage them to email you or reach out in another way. Better yet, learn how to forward voicemail to email so you can access the message anywhere.
33. Hi, thank you for calling me. I apologize for not answering the phone at the moment. Please leave your name, number and message, and I will call you back as soon as possible. You can also send me an email at [your email]. Thank you, and have a nice day.
1. Select the fixed key with the envelope graphic, or dial the phone’s phone number.
In this article, we’ll discuss why a voicemail greeting is important for your business and show you how to set one up with just a few simple steps.
If you drone on and on, there is a good chance that some of your callers are going to hang up before leaving their message.
We’ve all been there…You call a company’s customer support line, only to be met with a confusing and deadpan auto attendant message that doesn’t have the selection you’re looking for. What’s worse, you press 0 and it doesn’t take you to an operator, but repeats the main message again!
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So be as specific as possible about when you’ll call them back. You might say you’ll call back between two and three o’clock. Or maybe it will be within four hours, or even 12 hours.
Hello… pause. Hello… long pause. Who is this? long pause again Is anyone on the line?…long pause and beep sound.
It is really important to strike a balance between coming off as too cold, conservative and impersonal with making your message too out there, long or eccentric. If you can create something memorable, it will help engage a caller, or potential client. Go too far off the deep end, and you’ll scare them away
You don’t have to spell out every single thing that you think they might want to know. Have some faith that your callers will be able to figure things out on their own. Be natural but informative.
15. “Hi, Thanks for giving us a call! Sorry, but we are closed right now. Please leave us your name, number and the best time to reach you and we’ll get back to you within the day. Thank you.”