Some phone systems allow employees to specify a primary greeting and set secondary messages to cover absences or vacations. When creating an individual voicemail greeting, clearly identify yourself, your role, and your company, and let the caller know when you will be able to return their call.
You want to be able to easily access and change your greeting for holidays or emergencies. Ease of set-up and modification is vital to customizing and streamlining calls on an as-needed basis. Create a thorough and helpful voicemail script fit for your office Support and assist your customers in a positive and meaningful way Reduce workload on your medical receptionists Keep things in your medical office or dental office moving smoothly 24/7
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After helping tens of thousands of companies set up voicemail systems, we’ve learned that there is no set of rules defining what makes a great business voicemail, but there are definitely some key points that you should aim to hit. Before you hit the record button for your voicemail message, take some of these tips into account:
We’ve all been there…You call a company’s customer support line, only to be met with a confusing and deadpan auto attendant message that doesn’t have the selection you’re looking for. What’s worse, you press 0 and it doesn’t take you to an operator, but repeats the main message again!
5. Holiday Voicemail Greetings. Happy [X holiday]! You've reached [your name] at [X company]. I am currently out of the office, but please leave me your name, phone number, and the reason you are calling, and I’ll return your call after the holidays.
Then, the email would say: “Ms. Smith, Fluffy’s next appointment is on Monday the 12th at 1:00. Please click to reply/confirm this appointment at [name of practice]. If we do not hear from you in the next five business days, this slot may be given away. Thank you.” "Does that mean the number of incoming calls and voice mails are also in massive decline in the world of veterinary medicine in favor of electronic communication? Probably not."
Even in today's fast-paced world, customers don't like being greeted with an automated message. According to the New York Times, callers of a certain age are put off entirely if they are answered by a voicemail instead of a real person.
Doing this not only confirms to the caller that they’ve reached the right party, but it will also reduce the number of hang-ups or trivial messages that your business receives.
Website: https://www.slideshare.net/voicemailprofessional/best-voicemail-greetings
2. Interactive Voice Response (IVR) Greeting. The greeting callers hear when they enter your IVR. Sample Scripts: “For English press 1. Para Español presione el número 2.”
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3. "Hey, this is [your name]. If you're calling for [X reason], please [contact so-and-so] or [go to our website, send me an email]. For all other inquiries, leave your name and a brief message and I'll call you back within [one, two, three] business day[s]."
As a bonus, here is an example of our own holiday voicemail greeting here at OpenPhone:
3. Provide other ways to contact you or get information. Are there other ways your caller can get information about your business or contact you? Consider including your website or an email in your after-hours greeting.
1.) Добро пожаловать в «Вася Пупкин и Ко». К сожалению, на данный момент никого нет в офисе, или вы звоните в не рабочее время. Пожалуйста, оставьте сообщение или отправьте письмо на [email protected]. Большое спасибо за ваш звонок.
6.) Bienvenue chez John Doe. A cause d’une maintenance, nous ne pouvons pas prendre votre appel en ce moment. Nous vous invitons à nous envoyer un email à [email protected]. Nous répondrons dès que possible à votre email. Nous nous excusons pour la restriction temporaire ! Merci de votre compréhension.
Caller ID also played a role in the decline of calls answered by making it easier to know which calls to reject.