Then, the email would say: “Ms. Smith, Fluffy’s next appointment is on Monday the 12th at 1:00. Please click to reply/confirm this appointment at [name of practice]. If we do not hear from you in the next five business days, this slot may be given away. Thank you.” "Does that mean the number of incoming calls and voice mails are also in massive decline in the world of veterinary medicine in favor of electronic communication? Probably not."
Whether it’s an out-of-stock product, a canceled event, or social media snafu, there are times when your business may see an influx of frustrated callers. While it is important to address their concerns head-on, you may not be able to answer each call as it’s received. Make sure you use best practices for dealing with angry customers, and that your voicemail greeting sets the appropriate tone. Avoid defensive language, validate their concerns, and keep them informed as to how you are handling the situation.

Your voice and message should come across as solid and professional. Continue to rehearse it until you get it just right.
And, if you cannot write your own scripts and require some help, for just $175, the Grasshopper team can both script your greeting and record it for you as well. And, the best part is that for customers who have opted for the Max Plan, this service is free.