While email and text support saw an increase in recent years, many customers, partners, and potential hires still prefer to call your company directly. When writing your voicemail script, include basic information such as a short greeting, your company name, an invitation to leave a short message, and the time frame in which the caller can expect a return call. If relevant, you may want to include your office hours, extensions for company departments, and the contact information for your office manager or HR department.
For all the above cases and more, preparing yourself and being careful will ensure that you only send professional and meaningful voicemails. Here’s how:
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Having a reference sheet will help you stay focused while delivering your message. Make sure to keep your outline concise; only include the essential points that you intend to cover in your message.
Your second call should happen immediately after your first voicemail. In this message, quickly say, in 10 seconds or less, an important detail you neglected to mention during your first call.
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Remember, the idea is for prospects to want to talk to you. Your tone can make or break the voicemail. So, remember, you’re not bothering them — you’re enlightening them. If you have a purpose for calling, you’re never going to trouble them.
Too many reps are the inside sales equivalent of chatty grandmas—pitching solutions, discussing features, and offering value propositions over a voicemail.
Play on phone enables you to play your voice mail messages over a telephone using the phone number you specify.
Let’s say you wanted to call someone and make an inquiry and that person doesn’t pick up their phone. To pick up the phone is to answer the phone. It’s a phrasal verb.
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It doesn’t have to be that way, though. First of all, leaving a voicemail isn’t that big of a deal. It’s just a message. Less than a minute of you talking, and that’s it. It’s doesn’t call for panic.
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Is your auto attendant clear and easy to understand? Here are 10 sample greeting scripts to make a good first impression on the phone.