Southeastern > Administration > Client Services > Telephone/Data Support Center > Audix Voice Mail Reference Sheet Client Services About Us Staff Help Desk Computer Resales Telephone/Data Support Center Student Technology Center Office of Technology
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12. “Hello, you’ve reached the Customer Support department at [company name]. We are unable to take your call at the moment. We know your time is valuable so instead of placing you on hold, let us call you back! Please leave your name, phone number, the reason for your call, and two different times that are convenient for you to receive a call back from us. Thank you!” Get a better idea of your caller’s schedule by asking them for a few different times you can call back. Their time is important, too!
9. “Hey, it’s [your name] at [your company] – thanks for giving me a call! I can’t wait to chat. Just leave your name, number and I’ll call you back as soon as I have the chance. Better yet, send me a text with the best time to reach you and the reason for your call. Looking forward to hearing from you.” Text communication is becoming much more relevant now. Direct your caller to text you in case they have a question you can answer easier via text. Who knows, they might prefer text messages to phone calls too.
Logging in after leaving a message: After you get the greeting for another user's voice mailbox, you can press #R to log into your voice mailbox. Press *R immediately or leave a message and then press *R. This feature is useful for long distance or pay calls because you can leave and get messages with one phone call.
Wondering why this is? We can thank the serial position effect. This psychological phenomenon says when you show people a list, they'll remember the first and last items the best. That means when you're trying to grab a prospect's attention, you want to be one of the first or last things they hear.
This is a great resource to learn how to set up my own voicemail. Thank you very much, Annemarie.
Keep in mind, your goal is to get the lead to call you back and continue to the next step of the process. It may be discouraging, but, most likely, the lead will not commit to a mortgage with you from one voicemail message. So, make it your priority to educate them about you as a loan officer and what you would offer them.
This sales voicemail practice consists of three phases: before, during, and after.
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Generic voicemail message. The person you're trying to reach cannot answer your phone right now. Please a message with your name and number after the beep. Open the Phone app . Press and hold "1" to call your voicemail. Enter your PIN and press "#". Press "*" for the menu. Press "4" to change settings. Press "1" to change your greeting. Follow the recorded instructions. What is iPhone default voicemail greeting?
The body is the meat and potatoes of your voicemail. This is the section where you leave details about why you are calling and what you hope to achieve from this voicemail, which is usually a call back.
It seems we never run out of ways to embarrass ourselves these days. Yes, almost all of us are guilty of leaving voicemails which should NOT have been listened to..
My ass and I are out for a walk. So as soon as I can get my ass back in the house, I’ll give you a call. Leave a message till then.
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Your second voicemail should include information that was missing from your first. For instance, a rep using this technique might leave the following two messages:
You can set when you would like to send callers to your voicemail. For example, you may want to send all calls to voicemail when you know you’re going to be out of the office and not taking phone calls. 1