#214: 13 Ways to Clarify When You Don’t Understand Someone | Advanced English Conversation
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In this video, Chad goes through the voicemail he leaves and why it has consistently been the most effective for generating call backs from leads, as well as some other best practice tips for voicemail etiquette. (And don’t forget! When leaving a voicemail, make sure you remember to provide a call-back number!) So there you have it! Get more call-backs, get more appointments, get more deals! Put it into practice and come back to share your results!
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Be sure to include all important details, like why you are calling, your contact number, your name and anything else that’s necessary. If you are following up a previous voicemail, say so. If you had been confusing in the previous voicemail, apologize and proceed with your message.
Although it is okay to give a little bit of information, keep in mind the goal of your voicemail is to take the next steps in the conversation, and not to have the whole conversation then and there in your recording.
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Personal Greeting. A Personal greeting is a longer individual message recorded by the user and several variations are available depending on the context of the call. The options are a Personal After Hours greeting, a Personal Busy greeting, a Personal Internal greeting, a Personal External greeting. What should you say when leaving a voicemail message? Say the person's first name ONLY. Say your first name only followed by your company name. Keep your voicemail brief and urgent. Leave a reference name of a person and company you've worked with. How do I save a voicemail greeting?
Most phones don’t make that as easy as it ought to be. Apple’s iPhone will back up voicemails to your computer along with everything else, but they’re stored in a funky file format that’s not easily played by most software. Most Android phones, meanwhile, store your voicemails on off-site servers.
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On your Android device, open the Google Voice app .At the top left, tap Menu. Settings.In the Voicemail section, tap Voicemail greeting.Tap Record a greeting.Tap record .Record your greeting and then tap stop.Choose what you would like to do with the recording:
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One quick way to sound more relaxed is to speak slower – slower than feels natural to you, even. If you rush the sales voicemail, it’ll sound like you’re trying to squeeze in your 50 calls for the day, and nobody wants to feel like they’re just another name on your list. Also, speaking slowly saves you from mumbling – if the contact can’t understand what you’re saying, what’s the point of learning how to leave a voicemail?
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4. Reset your pin. Maybe you have forgotten your pin or passcode or you never set it up in the first place. This is a common issue. Most carriers have detailed instructions for changing passcodes. For example, to change a T-Mobile passcode, hold down the "1" key, then press the star key, and then press number 5 to go into passcode security. Then press 1, and you will be able to change your passcode. You can change your Sprint passcode online by choosing the my preferences tab and then the "things I can manage online" section. You can reset your pin by calling the carrier if you have forgotten it or never set it up at all. Some sites allow you to do this online.
Obviously, prospects aren't going to listen to an overly long voicemail from a caller whose number they don't recognize, so pushing past 30 seconds ensures the message will get deleted almost immediately. On the other hand, buyers are also unlikely to listen to an overly short message.
Splitting your message into two parts has a couple of benefits. First, it makes you more memorable. Second, you seem less rehearsed. If you're reciting from a script, you're probably not going to forget a key component. Prospects will automatically trust you more.
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Will prospects even listen to my message, or will it just be deleted as soon as it's received? If my message is heard, what are my chances of getting a response? Shouldn't I just focus on email and forget sales voicemails altogether?
Hello! You’ve reached [Natasha on the Product Development Team at LinkedPhone]. I’m not available at the moment but your call is important to me. Please leave your name, number, and the reason for your call and I’ll call you back as soon as possible. Thank you and have a great day!
You’re growing tired. Your eyelids are getting heavy. You feel very sleepy now. You are gradually losing your willpower and your ability to resist suggestions. When you hear the tone you will feel helplessly compelled to leave your name, number, and a message.
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On another phone: Dial your own mobile number, press * or # (depending on your carrier) to bypass your greeting, then enter your voicemail password.
Call the voicemail system to change your password: From your AT&T wireless phone, press and hold 1. For AT&T Wireless Home Phone, dial 1. If prompted, enter your voicemail password. If you have new messages, press the * key to skip to the Main Menu. In the Main Menu, press 4 for Personal Options. Press 2 for Administrative Options.
I’m not a big fan of voicemail. I don’t mind leaving voicemail messages; I just hate having to listen to them. For some strange reason when people know their voice is being recorded, their brain short circuits. What normally would take 30 seconds to say, now takes 2 minutes.
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“Keep your voicemail messages short, sweet, and snappy," advises Will Craig, Managing Director of LeaseFetcher. "Don’t try and go into the nitty gritty details of the discussion you’d like to have with them—save that for your actual chat. Alternatively, don’t leave them in the dark about what you want to talk about either. A simple 20-second voicemail letting them know the nature of your query will suffice."
Refer to your previous conversation to jog their memory, saying, "In our meeting earlier, you said something about your shipping needs that really stuck out to me. I'd love to ask you a question about that."
“Good morning. You’ve reached the voicemail of [your name]. Today is [date]. Please leave me a message with your name and contact information. Oh, and here’s my motivational quote of the day: [read quote].”
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If the problem is with your phone, the factory reset has a good chance of solving it. If not, contact your mobile service provider, to carry out some troubleshooting to help resolve the problem from their end.
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The truth is, you can’t delete a voicemail from someone else’s voicemail box once you have recorded it and hung up. So whatever you need to do has to be done BEFORE hanging up. Here’s how you can save yourself from those accidental voicemails that you wish you had never sent in the first place.
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"I guess I usually just assume that it's probably not that important if you didn't text me, and you didn't send me a message on Facebook," Kidd says.
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“Holiday voicemail greeting is the perfect opportunity to personalize the usually neutral corporate communication.” 9 scripts for holiday voicemail greetings. Below we have listed several ideas for great voicemail messages, depending on your company’s needs. 1. Happy [X holiday]! You’ve reached [ company’s name].
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“Hey [Prospect's Name], this is [Your Name] from [Your Company Name]. I have a question for you. Please call me back at [insert phone number].”
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AceThinker Online Audio Recorder is a powerful web-based audio recorder that allows you to save voicemail greetings. You can record any audio from system sound, microphone, or both to record. It also has an easy-to-use interface that enables you to start recording voicemails with a single click. It can save space on your hard disk because you don't have to install any software on your computer. Besides, this web-based tool has an ID3 tag editor that lets you manage your recordings by putting titles, albums, and more. Moreover, you can record calls from Skype, Wechat, Whatsapp, and more. To understand how to use this tool, follow the steps below.
Here I'm referring to lines such as "Please call me back" or "I'll check in again on X date." Because they're generic, these asks don't increase the buyer's feeling of responsibility. Instead, I suggest posing your specific question and ending the call there.
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Click on Audio Library Click Add Audio Speak into your mic to get level then click Next
After leaving four or five messages without receiving a response, you should stop calling – at least for now. Don't expect the courtesy of a call back from a hiring authority. Unless they have a need for someone like you, it is not likely that they will call you back. Don't take it personally. If you are looking for a job or soon may be, join Tony Beshara for a FREE webinar: The Top 10 Reasons You Might Have Trouble Finding a Job (and How To Combat Them).
When you know something to be true, when you have an opinion that needs to be shared, be more assertive and powerful in your word choices. Here are 3 simple ways you can do that.
If you’re thinking about buying voice mail, don’t just look at the benefit of your convenience. Before you make a commitment to a specific system consider the impact on your customers. Will they be better served? Will you maintain friendly, human service in spite of the voice mail system?
The next example is for a voicemail message left for a prospect or client you are getting back to: “Hi _________, this is ________ _________ getting back with you at (your company). I’m looking forward to speaking with you because we just (give an update here – you have a new special, new product update, added a new client they would know about), and I know that based on (their specific need you uncovered during the last call) this is going to make it even easier for you to (give the benefit you both discussed). I’m excited to share this with you.
As a bonus, here is an example of our own holiday voicemail greeting here at OpenPhone:
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If you have voicemails saved on a non-smart phone, your best bet is to record them on a computer. This is a method that requires some equipment, but not as much as you might think.
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See how this voicemail is straightforward, clear and concise? This might be a good script to start with if you’re new to making calls to leads. Always talk in a friendly voice and come from a place of caring (they’ll feel it on the other end of the line). After you’ve used the script for awhile, you’ll learn how leads are reacting to the voicemail and you can rescript it if necessary. Keep in mind, you will be calling the lead MANY times so you’ll have plenty of opportunities to try different scripts. To be most effective with your voicemail scripts, keeps notes on what’s working and what isn’t.
Website: https://www.sprint.com/en/support/solutions/device/change-your-sprint-personal-voicemail-greeting.html
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Keep in mind, your goal is to get the lead to call you back and continue to the next step of the process. It may be discouraging, but, most likely, the lead will not commit to a mortgage with you from one voicemail message. So, make it your priority to educate them about you as a loan officer and what you would offer them.
7. "Hello, this is [your name] at [company]. Thanks for calling. Please leave your name, number, and the reason you'd like to chat, and I'll get back to you ASAP."
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11. "Hi, you've reached [company]. Unfortunately, we're currently unavailable. But we want to talk to you — so please leave your name and number, as well as your reason for calling, and someone will call back ASAP."
Is your auto attendant clear and easy to understand? Here are 10 sample greeting scripts to make a good first impression on the phone.
Hello. This is Chris. John and Mike aren’t here right now, but if you leave a message, they’ll get back to you as soon as they can.
If I’m not available, just leave me a voice mail. Again, either way, it will be good to know what’s going on. Thanks in advance for that, and I’ll look for your call. You can reach me at (your number). That number again is area code (your number). Thanks ________.”
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9. Hang up. Once you've selected a greeting, press the red End Call button to hang up and exit your voicemail system. There you have it! You now know the basic steps for changing your voicemail greeting on your Android phone.
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There you have it – voicemail messages for three of the situations you’ll find yourself in most of the time.
If your Android phone doesn't have the Google Voice app, go to Google Play Store and search for it to install it on your device. Once installed, launch the app, and go to the "Menu" at the top left, and select "Settings." Then, go to the "Voicemail" section and tap on the "Voicemail greeting."
From another extension in your system: Dial 500 , enter your extension number, then enter your voicemail password, followed by the # key. Press the * key to enter the Main Menu. Note: If you have no saved voicemail messages, you should enter the Main Menu automatically. You can skip this step. Press 2 to change your greeting.
A sales voicemail is no time to lock into the technical specs of your product or service. You can't take it as an opportunity to describe the nuances of how all of its features work — complete with confusing, technical jargon and long-winded detail.
It doesn’t matter what you save to your phone, computer or tablet — everything you keep on your devices should be considered private unless you give someone else permission to look through your files, images and apps.
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Rehearse your greeting a few times before you press record. Plan your pauses and select natural places to take a breath. If you are recording directly into your phone don't hold it to your ear like you are talking on the phone. This can produce a muffled tone. Hold the phone out in front of you a few inches from your mouth for the clearest recording. This may require some trial and error. So playback your greeting and make necessary adjustments on your re-record.
As you practice and score your sales voicemails, you’ll start to determine some best practices. Here are a few of mine:
Website: https://www.versum.com/m/blog/setting-the-best-voicemail-messages-for-your-beauty-salon/
Logging into the system quickly: From your phone dial 5000 and Press the # sign (you don't need to type your extension), and enter your password.
Press one if you’d like to leave a message. I’ll be glad to return your call as soon as I can. Right. And Santa will bring you toys if you’re a good little boy.
This is a great resource to learn how to set up my own voicemail. Thank you very much, Annemarie.
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