I’m home right now . . . I’m just screening my calls. So just start talking and if you’re someone I want to speak to I’ll pick up the phone. Otherwise, well, what can I say?
Leave a specific request. What do you want your listener to do? Sure, you want them to call you back, but why? To answer a question? To set up an appointment? People will appreciate it if you give them specific actions for their call back. That way they’ll know they won’t be wasting a lot of time on the call back trying to figure out what you want.
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What's the phone number for Outlook Voice Access? The phone number and PIN are provided to you by your admin when he or she sets you up for voice mail. Contact your admin for assistance.
For example: “Hi this is Anna Smith. I am a local loan officer who wants to help you accomplish your financial goals, like living in your dream home. I would love to talk to you about your goals, and see how I can help you throughout the process. Give me a call today at XXX-XXX-XXXX.”
Try to avoid casual salutations like, “Hi” or “Hey” if this is your first time calling someone. Your introduction should be one or two sentences tops. From there you can move on to the body.
That being said, you want to stop short of coming off as aggressive. Remember to keep your tone conversational, and try not to badger prospects with too many voicemails. There's a middle ground between being pushy and being a pushover — try to strike that balance.
2. Straight To The Point Voicemail Greetings. (Insert name) is either away from their desk or on another call. Leave your name, number, and a brief message and (insert name) will return your call within (insert timeframe.)
While both types of messages should be customized to a given buyer, voicemails should be ultra-specific. In an email, I might ask for a referral, an appointment, or feedback on a content asset they downloaded. These sorts of classic questions -- while still tailored to the buyer -- can be customized for reuse with another prospect, or another 100 prospects.
As a bonus, here is an example of our own holiday voicemail greeting here at OpenPhone:
Professional development educator Dr. Ray Lauk sent us this great piece of advice, which he credits to veteran sales trainer Stan Piskorski:
Sign up for Michael Pedone’s next live online B2B Sales Program and get your sales team all on the same page using a proven sales script customized to your industry.
10. Keep It Upbeat. We’ve already got you smiling while you record your greeting, so now let’s talk about your wording. Avoiding negative words like sorry, unfortunately, and can’t goes a long away in making your voicemail a positive experience overall.
Customer experience is today’s business battleground. At a time where it’s common for even the most established businesses to deliver poor service, incompetent support, and just outright bad communication, how do you stand out? As big companies fail in the customer experience department, doors open for small business owners and entrepreneurs to distinguish themselves.
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· The icons and layout may differ slightly depending on the phone’s model and your mobile carrier.
· Have your account security details ready e.g. account password as the representative will use your answers to confirm your identity.