Expert advice: Four phone script lessons from “Mr. Inside Sales” that will double your close rate
My first tip for you today, is to write it down and when you are ready to record simply read it out.
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Aaargh, you are thinking, crap I need to say something, ooooh what do I say, think, think… nothing comes to mind, you are not prepared and you hang up.
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The hiring manager loved your error-free application, and really liked the initiative you showed when you came in to follow up on your application. They have a really good feeling about you and are looking forward to having you come in to interview for the position. There’s even talk about hiring you on the spot! So, the manger dials your number and…ring….ring….ring…”We’re sorry, the voicemail box you are trying to reach is full. Please try again later.” The manager starts to think that you aren’t taking this very seriously and moves on to the rest of the applications, as there isn’t any time to waste with this job needing to be filled quickly.
Nobody wants to play phone tag. Skip the back and forth by explicitly telling the caller to leave their name, number, and the best day(s) and time(s) to reach them. Your clients will appreciate you not wanting to waste their time.
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Don’t rush. It’s important to speak slowly and clearly when leaving your next voicemail greeting. Have you ever called someone and the message sounds like one big word? Don’t be that guy. Pronounce your words and take pauses between your sentences
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Step 2: Press 0 to listen to the message. To rewind the message (or return to previous message) press 2. To play back the header, press 2 3.
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If you’re ready to go the professional direction, congratulations! Here are some websites you can use to hire a service to record your greeting.
Is there any way to retrieve the voicemail greeting from a smart phone after the service has been stopped to the phone?
If you're looking to go all out to give the best possible first impression to your customers, hire a professional voice actor. Our customers love the voices available on Fiverr, a website that matches businesses with creative talent. You can get a professional recording done for as little as $5. If you're looking for a high-end product, check out The Voice Realm which offers the best voice talent on the planet. The quality is astounding.
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I’m not a big fan of voicemail. I don’t mind leaving voicemail messages; I just hate having to listen to them. For some strange reason when people know their voice is being recorded, their brain short circuits. What normally would take 30 seconds to say, now takes 2 minutes.
Customer experience is today’s business battleground. At a time where it’s common for even the most established businesses to deliver poor service, incompetent support, and just outright bad communication, how do you stand out? As big companies fail in the customer experience department, doors open for small business owners and entrepreneurs to distinguish themselves.
I recommend salespeople start voicemails at their normal tone of voice and then go gradually lower. This implies that you're at ease making the call, and also that the call is unusual.
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When you leave a voicemail message, be sure to identify yourself right away. Give your return phone number at the beginning of your message so that other people don't have to listen to you twice. Speak slowly and clearly. It helps to pretend to be writing your number in the air, which will slow you down and help with clarity. Say when you can be reached.
“Hi (PROSPECTS NAME) this is (YOUR NAME) with (YOUR COMPANY) and I see we’ve left you a few messages / emails regarding (HOT BUTTON / WHATS IN IT FOR THEM VALUE STATEMENT) but haven’t heard back from you.
19. "Hello, you've reached [your name]. I'm currently [exploring Asia, hiking through the jungle in Costa Rica, hanging out on the beach in Bermuda] — or more likely, [recovering from extreme jet lag, googling ‘Are red spiders poisonous,' or looking for SPF 150 sunscreen] and won't be back in the office until [date]. Leave your contact info and reason for calling and I'll get in touch then."
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Open your phone's voicemail app, then tap (or in some cases, tap and hold) the message you want to save. You should be presented with a list of options; the save option will usually be listed as “save”, “save to phone,” “archive,” or something similar. How do I delete my voicemail greeting? Step-1: Go to Voicemail. Open the dial pad on your mobile phone. Step-2: Follow the Instructions. Now, you will hear the Voicemail greetings instruction recorded on the phone. Step-3: Delete the Old Voicemail Greetings. Method-2: Using a third-party application. Method-3: Using Quick Codes. Conclusion. How do I create a professional voicemail greeting?
Website: https://www.jhbtele.com/blog/how-to-record-your-allworx-office-voicemail-greeting-from-any-phone/
I take it this is a first-time prospecting scenario where you’ve tried to reach them, had to leave a voicemail and now you are trying the 2nd attempt. Hopefully, you’re using a voicemail strategy that includes sending the proper email to the prospect after the first attempt.
1. Personal Business Voicemail Greetings. Hello! You’ve reached (insert company name.) This is (insert name) in the (insert department.) My apologizes for not being available to take your call, but I’m on the line helping another customer (insert business’s most attractive result or purpose point.)
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Imagine listening to a voicemail from a salesperson who is just so excited about the message that their tone is now unnaturally high-pitched and energetic. Today, people aren’t fooled by that, and in trying to make the message more meaningful, this approach actually makes it less meaningful.
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You’re growing tired. Your eyelids are getting heavy. You feel very sleepy now. You are gradually losing your willpower and your ability to resist suggestions. When you hear the tone you will feel helplessly compelled to leave your name, number, and a message.
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The first two are voicemails for prospects you haven’t spoken with yet, the next one is for when you’re calling a prospect or client back, and the last example is for when your prospect or client isn’t calling you back at all:
4. To delete multiple voicemails, select and hold the first voicemail, then click on “More items.”
To change your Standard Voicemail greeting follow the directions below. Enter your password and the press # key. From Shoretel Communicator (You will need to have access to your Shoretel phone to record the message) In the menu bar, click More, then Prefereces. Your phone will turn on and beep. Begin your message.
From the bottom, click on “Voicemail.”Select a voicemail, then the three-dotted menu.
This message is for Ms. Smith. This Laura from Dr. Tracy’s office calling about your last appointment. We’d like to share some details regarding your visit with you. You can return my call at 444-444-4444 anytime, Monday through Friday, from 8:00 a.m. to 5:30 p.m. Have a good day.
11. “Hello! You’ve reached [company name] support line. We’ll be happy to help with your inquiry. In the meantime, have you checked out our [website, help forum, etc.]? It may have the answer you’re looking for. If not, leave your name, number and reason for your call. We’ll reach out to you within the day. Thanks for calling [company name].” Sometimes, a caller likes to find the answer to their own questions. Let them discover by directing them to your website or help forum if you have one.
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From another extension in your system: Dial 500 , enter your extension number, then enter your voicemail password, followed by the # key. Press the * key to enter the Main Menu. Note: If you have no saved voicemail messages, you should enter the Main Menu automatically. You can skip this step. Press 2 to change your greeting.
Logging in from off campus: Dial 549-5000 (include985 if calling long distance), then enter your extension and password.
I like to use a “three strikes and you’re out” rule. Meaning, after the 3rd attempt, if I haven’t heard back from them, I take them out of my current call list (I move them back into my drip marketing campaign and let that do its job)
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When you leave a voicemail do not use your full name because that immediately raises a red flat that you are a salesperson making a cold call. Instead, say your first name only followed by your company name. This will make your customer feel that you are much more familiar with each other than you really are. Saying your last name would defeat the whole purpose of demonstrating familiarity.
I will share examples with you, so it’s easier for you to remember and also, so that you can start using them straight away.
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Your voicemail service answers calls and saves messages when you can’t or don’t want to. Messages can build up quite quickly; luckily, we can listen to and/or delete them from our phones, allowing space for more.
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3. Select “Settings,” then find and select the call-forwarding or forwarding settings option. Possibly found under “More Settings,” or “Advanced.”
11. “Hello! You’ve reached [company name] support line. We’ll be happy to help with your inquiry. In the meantime, have you checked out our [website, help forum, etc.]? It may have the answer you’re looking for. If not, leave your name, number and reason for your call. We’ll reach out to you within the day. Thanks for calling [company name].” Sometimes, a caller likes to find the answer to their own questions. Let them discover by directing them to your website or help forum if you have one.
In this post, I’ll share what makes a good voicemail greeting — and the best voicemail greeting scripts you can use.
Save the highest-rated voicemails. And be honest about which ones you would delete. Those are the ones that need your attention. Separate those elements that need help, and focus on one at a time until perfect voicemails become second nature.
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These skills help you stay on point and will have people eager to hear your message and return your phone calls! Membership Management Software Features & Benefits System Requirements Overview Demo Sign Up Testimonials Customer Testimonials Mobile Mobile Apps Benefits of Responsive Layouts SmartText Mobile Overview Resources Overview Videos & Webinars Press Releases Articles Case Studies White Papers Partners Pricing Key Pricing Websites Website Design Web Services Terms Overview Website Integration Content Management & Hosting Project Process Support Overview Training Customer Service Try This Effective Prospecting Voicemail Script [Tips Included]
Enabling this feature is simple: Go to Settings > Messages > Group Messaging and turn it on. That's it! Now, when you send a group message, if the other user has the feature enabled, they will be able to see everyone in the conversation as well as send a message back to everyone. What did Monica do to Richards answering?
From the bottom, click on “Voicemail.”Select a voicemail, then the three-dotted menu.
When you leave a voicemail message, be sure to identify yourself right away. Give your return phone number at the beginning of your message so that other people don't have to listen to you twice. Speak slowly and clearly. It helps to pretend to be writing your number in the air, which will slow you down and help with clarity. Say when you can be reached.
Before any selling can begin, it is your job to engage and connect with the person on the other end of the line. So, push to build that relationship first. After all, the point of a voicemail message is to create a call to action and have it returned.
Conducting extra research on your prospects before you call them is always a good idea. This script from Mike Brooks is a great example of how you can use this additional information in your sales voicemails.
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The key to making a bullet-pointed script work is to practice. You can't read it line-for-line, so it's important to work out the kinks before you place your call. Your name Reason for calling Benefit of calling you back Your contact information Promise of a follow-up email
I bet you’re not anything close to a “babbling idiot” when leaving a voicemail, but I understand, and until I put the following practices into everyday use, I too felt like I wasn’t showcasing my best self when leaving messages.
That’s why it’s critical that each customer interaction with your business is consistent, positive, and represents the values and personality of your company. This includes your storefront, website, social media presence, emails, and every interaction you have with your customers, both online and in-person.
To tell you the truth, I don’t like when people leave me a Voicemail message. I prefer when they text me on my phone or email me. I can see what the call is about straight away. It saves me time from logging into my Voicemail and playing the message, then waiting for it to finish. I am a bit impatient.
Hi Kim. Dial 1 and press the call button to get you connected to your voicemail. Follow the voice prompts or messages on your screen for instructions on how to setup your voicemail greeting. You may also call your carrier for assistance. Helpful 2 Comments We want you to know that Cellphones.ca is an independent resource. While we aim to provide you with the most accurate information and keep things up to date, prices and terms of products and services can change. We encourage you to always do your own research and double check the terms. Using the information on this site is at your own risk and without warranty. You should also know that in some cases, we may receive compensation when you click on links or purchase through links on this site. This is at no extra cost to you. It lets us operate the business and keep the service free for everyone. Here's How We Make Money. 1 Sheila 7.1K 2 Ariane 5.8K 3 Keith 5.3K 4 andre 1.3K 5 john 175 6 alexe 160 Home Popular Categories Microsoft Windows Playstation Android Xbox iOS Linux Google Chrome Netflix Gmail Microsoft Office Firefox Articles The Ultimate Guide To IT Troubleshooting Which Antivirus Software Is Best? Contact Us Home Popular Categories Microsoft Windows Playstation Android Xbox iOS Linux Google Chrome Netflix Gmail Microsoft Office Firefox Articles The Ultimate Guide To IT Troubleshooting Which Antivirus Software Is Best? Contact Us 1 Sheila 7.1K 2 Ariane 5.8K 3 Keith 5.3K 4 andre 1.3K 5 john 175 6 alexe 160
As you practice and score your sales voicemails, you’ll start to determine some best practices. Here are a few of mine:
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Voicemail Messages. Creative - Cool and creative voicemails that you use for your cellphone. Funny - Humorous voicemail greetings for your amusement and use. Professional - Voicemail messages that you can use in an office or business setting. Short - Voicemail greetings that are quick and get straight to the point. Suggest a message.
You should also research other people in the prospect’s organization. Selecting the right people, such as the prospect’s manager or department head, facilitates the ability to build rapport and adds a sense of urgency when you mention them in the voicemail.
You’ve reached [LinkedPhone – Where Freedom Rings]. We are currently off-duty. Our business hours are [Monday through Saturday, 9am to 7pm Eastern Standard Time]. Please leave your name, number, and the reason for your call and we’ll get back to you on the next business day. Thank you.
Hedge your bets by giving them two ways to respond. A simple, "I'll also follow up with an email," before you hang up, is short, concise, and shows thoroughness on your part.
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25. "Hello! Thanks for reaching out to [company]. We're closed today for the holiday, and will reopen tomorrow. If you leave your name, number, and a brief message, we'll give you a call when we're back in the office. Thanks again, and have a great day."
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