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Yet what do winning sports teams do that most individuals do not? They practice. Think about it. The few seconds we invest in practicing our message can create or nurture a positive relationship. That's a personal win for the caller. On the other hand, a messy message can cost us a valued relationship.
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This is not an answering machine–this is a telepathic thought-recording device. After the tone, think about your name, your reason for calling, and a number where I can reach you, and I’ll think about returning your call.
"The phone number early in the conversation is key," advises John Crossman, CEO of real estate firm Crossman & Company. "If it is a long message with a phone number at the end, I may not even listen to it."
When you know something to be true, when you have an opinion that needs to be shared, be more assertive and powerful in your word choices. Here are 3 simple ways you can do that.
“Hello, this is _________ from _______. I’m calling because [reason]. I’d love to talk to you about _________. My number is _________. I’ll also follow up with an email tomorrow. I look forward to hearing what you think. Have a great day. Goodbye!"
This call may be recorded or monitored for quality and training purposes. If you don’t wish this call to be monitored or recorded, then please let the answering machine know when you leave your message.
In those cases, you might like to save that voicemail somewhere other than your phone for safekeeping or sharing.
So, consider changing your voicemails. Leave behind the typical “give me a call back when you can,” and instead expand on your services and purpose.
If after 2 solid phone/voicemail/email attempts (which counts as 6 touches, not including any drip emails or LinkedIn messages/connection requests that they may have gotten in between calls 1 and 2) I’ll leave a 3rd voicemail message (followed by an email, of course) that simply says something along the lines of:
For a downloadable Quick Reference Guide to the voicemail phone menu, click here.
The whole point of sales voicemails is to begin a conversation with prospects. If a prospect is unclear on how to reach you or can't decipher what you're saying, you can kiss that lead goodbye.
For example, if the lead is a first time home buyer, you can offer them advice on the general mortgage process in your voicemail. Plus, suggest they call you back to learn more. Make sure they know that you would be happy to answer any questions they may have.
Businesses should have two main types of greetings to create an excellent call experience. The first one is what we call a “welcome greeting” – this greeting welcomes callers to your business. Typically, a welcome greeting will present a menu of call options like hours, location, or customer service. For more details on how to create a welcome greeting for your general business number, read this article.
Deciding what to say in a voicemail can be difficult. Poor quality and unprofessional voicemails come in a lot of shapes and sizes. Great voicemails strike the right balance of being concise, friendly and professional, which can be hard to do if you don’t leave them all the time.
16. “Hi, you’ve reached [company name]. Sorry, you just missed us! We’re open from ([hour] to [hour] [time zone]) Monday through Friday [optional: hour to hour on the weekends]. In the meantime, you can also visit our website [website URL] to reach out via live chat, text, or email [email address]. If you’d like to leave us a message, tell us your name, number, and reason for your call after the beep. We will give you a call back later on today.” Let your caller know your exact office hours so you skip the “phone tag”. They’ll appreciate knowing when to expect a return call. Just keep in mind that the timeframe should be realistic so you live up to customer expectations.Voicemail greetings for holidays
Once again, by using these scripted, proven messages you’ll be giving yourself the best chance to hear back from your prospects and clients. And remember, even if their answer is no, that’s a lot better than chasing unqualified prospects who are never going to buy. Mike Brooks