3. “You’ve reached [company name]. We can’t take your call right now, let us call you back! Please leave us your name, number, the reason for your call and the best time to call you back – we don’t want to miss you again. Talk to you soon.” Let your callers know that you don’t want to miss the chance to speak with them by asking for a convenient time to call them back.
• Record and Send a Message • Change Your Mailbox Greeting • Change Your Mailbox Name • Select a Voicemail Email Mode • Change Your Voicemail Code • Turn Use of Voicemail On/Off • Transfer to Voicemail • Send a Call to Voicemail. Other Functions. This guide covers just the visual voice functions that you can use from the phone's
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In sales, immediate communication with your prospects and current customers is important. Being available to answer questions or further negotiate a deal allows your clients to feel secure and more apt to purchase from you. But what if you can’t answer the phone when they call? Make sure you have a voicemail system set up so your clients have the opportunity to leave you a message.
Assuming you have a strong 1st attempt voicemail message, when on your 2nd attempt should you get voicemail again, simply lead with:
21. “Happy holidays. Thanks for calling OpenPhone. Our hours are a little different during the holiday season. Please listen carefully to the following changes. Customer Support is available December 23, 27, and 30th as well as January 2nd, 3rd from 11 AM – 5 PM EST. On December 24th, 31st, and the holiday weekends from the 21st to the 5th we are open from 12 PM – 3 PM EST. We are closed on December 25th, 26th as well as January 1st. In the case of an emergency, please leave a message and we’ll get back to you as soon as possible. You can also reach out via email to [email protected]. Thanks for using OpenPhone and enjoy your holiday season!” Since our holiday hours are shorter, it’s a little harder to get in contact with us immediately. That means we need to be as detailed as possible for our callers’ convenience. Yet, we still kept it brief and friendly.
Hello and thank you for calling, [Company Name], where [state your short company slogan]. If you know the extension of the party you are trying to reach, you may dial it at any time. To speak with a Sales representative, press 1. To reach a Customer Support agent, press 2. To reach our Billing department, press 3. If you would like to know our regular business hours and location, press 4. If you would like to speak with an Operator, press 0, or press 9 to repeat the available options. 2. Basic Customer Inquiry
First-time sales outreach response is plummeting. According to Jill Konrath, 97% of all business calls now go to voicemail.
“Hi, this is _______from ________. When I was out running around the other day, I noticed that your house was for sale by owner. Before you delete this, I just wanted to let you know that I’ve sold homes, very similar to yours, in the same area, and above list price. You might have received a few “Just Sold in Your Neighborhood” postcards from me. Because I have met with many buyers looking for this type of home, I think I could help you meet your goal of selling your home. I’m available to answer any questions about finding the right buyer, and I provide a free consultation. Please give me a call on my cell phone at _____________. Again, my number is ________. Take care and enjoy the rest of the day.”
Conducting extra research on your prospects before you call them is always a good idea. This script from Mike Brooks is a great example of how you can use this additional information in your sales voicemails.
*Use the word “with” instead of “to.” It sounds more positive. You want to talk “with” the person, not give them a “talking to.” It’s a subtle difference, yet it keeps the message positive.
Explain the purpose of your message directly following the statement of your name and telephone number. This includes any actions you would like the receiver to take.
Simply speak into your phone or computer while recording a greeting with your business phone service. If you need to create your own audio file, the voice memo app on your phone should do fine.
Unfortunately, the default settings on most gadgets aren’t set up to keep everything hidden or password-protected. Anyone who accesses your devices can see everything.
Once you have accessed the voicemail system, you will have the following options: Press 3: Advanced Options Press 5: Repeat Message Press 6: Next Message Press 7: Delete Message Press 8: Forward Message Press 9: Save Message Press 0: New Messages Press 1: Old Messages Press 2: Work Messages Press 3: Family Messages Press 4: Friend Messages Press #: Cancel Press 1: Record Unavailable Message Press 2: Record Busy Message Press 3: Record Name Press 4: Record Temporary Greeting Press 5: Change Password Press *: Main Menu How do I record my voicemail greeting or name? Option 1 – Unavailable message Option 2 – Busy message Option 3 – Record your name Option 4 – Temporary greeting
Asking questions by leaving messages in people’s voicemail is tough, but not impossible. Sure, we’ve all had days spent almost entirely on the phone, leaving voicemails for prospective and current customers but getting no responses. If you use it effectively, however, voicemail is a great way to leave a brief but useful message for a
You can change your voicemail settings from the Skype for Business Settings page. You can get to the page by using one of the following methods:
Next, tell him the name of the company you work at. Something along the lines of, "John this is Mark at Pinnacle."