Those who know me know I can hold a conversation. I love people, and my desire to share with them carries over to leaving cell phone messages. Sadly, I know better than to leave long messages, and I have no excuse, but I tend to chatter on, and on, and on, enjoying a conversation with, essentially, myself.
In an email, you may end by telling the contact what you want them to do next. In a voicemail, though, ending with something like, “Call me back,” or, “If I don’t hear from you, I’ll call next week,” can discourage the person from responding.
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So, is there an opportunity for your clients, referral partners, and prospects to reach you via voicemail? Or is your voicemail box always full?
As you practice and score your sales voicemails, you’ll start to determine some best practices. Here are a few of mine:
I believe honesty and creativity is the key. Understand that in order to increase your callbacks, you need to pique the prospect’s interest without raising doubts or fear.
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To check your voice mail: Tap the Voice mail icon at the top of the screen. Find the message you want to listen to, then tap the Play icon to hear the message. To exit voice mail, press the Back button. A B C D E F G H I J K L M N O P Q R S T U V W X Y Z About US
Sorry I wasn’t able to take your call, but please leave your name and a detailed message and I’ll get back to you.
After a prospect finishes listening to your email, they should be very clear on what the next step of the sales process is. Whether you ended the voicemail asking a question they are prompted to answer, left your contact information instructing them to call you back, or told them to look out for a follow-up email, the message recipient should know exactly what’s coming next, and how to behave accordingly if they are interested in the deal.
These days, most phone functions are for tweeting and texting, but what about leaving voicemail messages that get returned? Many people say they no longer check voicemail, or don’t listen to messages in full. They either tap “return call,” send a text, or find other channels to see what the person wanted.
1. Personal Business Voicemail Greetings. Hello! You’ve reached (insert company name.) This is (insert name) in the (insert department.) My apologizes for not being available to take your call, but I’m on the line helping another customer (insert business’s most attractive result or purpose point.)
Be polite and considerate. Give the person 10 seconds to compose themselves and prepare a concise message. Not only is this good manners across a MUCH larger portion of the world than the U.S., but it is also just common sense.
This voicemail is simple, packed with value, and straightforward. It also sets the tone for what doing business with you is like. But delivery is everything. So, take a look at these tips for implementing your voicemail script like a pro.
Press 3 to erase your voicemail. You can start over again if you like, but you don’t have to.
They say that the best way to achieve success is to first mimic the success of those who have gone before you. With that in mind, here are three amazing scripts you can borrow, manipulate, and use to boost your response rate from sales voicemails.
Hello Joan, this is Susan with XYZ Company. I’m calling to get price quotes on your shipping rate. I’d appreciate it if you could call me back at 333-333-3333. Anytime during the work week would be great. Thank you.
Visual voicemail on a Skype for Business desktop phone, Skype for Business app, or the Lync client for Mac.