Arguably the most intimidating factor when leaving a voice mail is the fact that once you leave the message, "in one take," there is no taking it back. That is why, especially in the business world, an overwhelming amount of people revert to email rather than leaving a voice mail message. Especially in a technologically advanced world, email or text messages are now used as a primary form of communication. Although there is a good argument behind opting for the written word over the spoken one, an email can lack the human touch, the emotion and enthusiasm in a voice, that can often times generate a better response. In fact, there is no impact that compares to delivering a clear, concise, professional message through your own unique human voice.
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If you want to improve your voicemail performance, get deliberate in your practice. This means creating a highly structured practice routine that offers ample opportunity for repetition and immediate feedback.
A phone call to your business is often the first encounter your customers and prospects have with your company. If no one is available to take the call, having the best professional voicemail greetings possible is important to leave a great first impression and to ensure that business opportunities don’t slip by.
Your second voicemail should include information that was missing from your first. For instance, a rep using this technique might leave the following two messages:
Press 3 to erase your voicemail. You can start over again if you like, but you don’t have to.
Hedge your bets by giving them two ways to respond. A simple, "I'll also follow up with an email," before you hang up, is short, concise, and shows thoroughness on your part.
It's easy to imagine the caller hanging up, dialing another prospect, and leaving an identical voicemail using the exact same high pitch, and then another … and another. If it sounds like a salesperson is just doing their 50 prospecting calls for the day, it absolves the listener of any responsibility to respond.
As the odds of receiving a call back from your voicemail message are already low, you need to be very specific about what you say in your voicemail to give you the greatest chance of getting a call back. What you absolutely do NOT want to do is make yourself sound like a salesperson making a cold call. Instead, you want to sound like a very confident business colleague who deserves the respect of getting a call back.
Find a piece of connective tissue, such as an alma mater, a favorite sports team, or a common pet (I’m a dog lover, personally). This opens the conversation and shows that you’ve done your research.
When your marketing voicemail goes on for too long, you can lose the contact completely. Or, even if they do stick with you through the whole thing, they may lose the main point of why you’re calling. Keeping your voicemail between 20 and 30 seconds is enough time to make your elevator pitch without over-talking.
From the bottom, click on “Voicemail.”Select a voicemail, then the three-dotted menu.
In those cases, you might like to save that voicemail somewhere other than your phone for safekeeping or sharing.
Unfortunately, the voicemail and caller ID time stamps cannot be changed at this time. How do I configure voicemail via email?
You can record a personal greeting, or you can use one of the pre-recorded CenturyLink greetings. Follow the system prompts to select your greeting:
Save the highest-rated voicemails. And be honest about which ones you would delete. Those are the ones that need your attention. Separate those elements that need help, and focus on one at a time until perfect voicemails become second nature.