Choose a greeting—Default or Custom; if you choose Custom, you can record a new greeting.
If you have a call forwarding set up, it is likely to cause conflicts with voicemail. To turn off Call Forwarding or make sure it is not enabled:
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Different phone systems allow users to see different amounts of information ranging from a number, to name and number, to nothing at all. So, this “missed call” method of requesting a call back could end up costing you the very thing you are seeking.
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Try to avoid casual salutations like, “Hi” or “Hey” if this is your first time calling someone. Your introduction should be one or two sentences tops. From there you can move on to the body.
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· Have your account security details ready e.g. account password as the representative will use your answers to confirm your identity.
When opening your voicemail, start with a professional or generic greeting like, “Hello” or “Good Morning”. Be sure to clearly state your name, who you are/where you’re from, and (where applicable) how you got their contact information.
Hedge your bets by giving them two ways to respond. A simple, "I'll also follow up with an email," before you hang up, is short, concise, and shows thoroughness on your part.
Repeat your phone number twice. People seem to forget that the receiver of their message has to write the number as you say it. Don’t rush through it. Even when you say it slowly, it’s hard to get down the first time. So repeat it again, so they can check to be sure they got it down right.
A special high five to Margot Howard for her outstanding research and contributions to this article. We love working with and supporting like-minded entrepreneurs who are passionate about business success strategies. Thank you Margot! ❤️
2. "Hi, you've reached [name] at [company]. If you need a quick response, please shoot me an email at [insert email address] and I'll be in touch by EOD tomorrow.
Most people try to rush and explain everything they do in 15 seconds. This DOESN’T WORK! Not only is this overwhelming, but it’s akin to showing all your cards in a game of poker. Effective voicemails provide a warm introduction, leave enough room for curiosity, and provide a reason your lead should call you back. What is the right voicemail to leave personal representatives/prospective sellers?
Press 1 to record the Unavailable Message. Record the message after the tone and press pound. To keep the message, press 1 to accept the message. If not satisfied, press 3 to re-record and repeat steps 5 and 6.
State upfront how you can help the prospect. Are you saving them time or money, or helping them get promoted?
6. "Hi, this is [your name]. I'm either on a call or away from my desk. Please leave your name, number, and a brief message and I'll get back to you. Thank you."
2. Personal Voicemail Greetings. Customer Support Representative Voicemail Greeting. Hello, you've reached [name] at [X company]. If you need help with [X reason] please contact [X person/X system] or [visit our website and send us an email].