Reassuring the caller that they contacted the correct number or reached the person they intended helps reduce the number of hang-ups and wasted messages you’ll receive. Here are a few notes on how to leave the best greeting possible, along with some voicemail message examples you can use in your own company!
Say, "I know we identified implementation, onboarding, and QA as topics to cover in our next call, but I wondered if there were any other areas we missed -- specifically whether you could use Feature A, which was an area of concern for you."
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Each voicemail will be sent to your registered email address in .wav file format.
16. "Hmm. Gryffindor … No, Ravenclaw. Yes, you definitely belong in Ravenclaw. *Pause.* Okay, you haven't reached the Sorting Hat — it's the voicemail of [your name]. Please leave your name and number (and just for fun, the Harry Potter house you think you belong in) and I'll return your call as soon as possible."
Note: a desk phones' voicemail greeting can only be recorded via phone, there is no way to upload or download a greeting through the online panel.
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Protect your script from becoming wooden with repetition. Instead, use bullet points to stay on track while keeping your tone and delivery casual.
You can also set the voicemail greeting for Call Queues and Ring Groups in 8x8 Admin Console by following the same steps - just edit the relevant Ring Group or Call Queue and follow from step 5.
If your voicemail has been set up and you are unable to change your greeting through the 'Voicemail' tab, dial *86 then choose option 4 to change. From a Home screen, tap the Phone app . If an app isn't available on your Home screen, swipe left to access the App Library. Tap Voicemail then tap Greeting (upper-left).
Let’s imagine you call a property agent, you don’t expect you get a Voicemail message. You expect them to answer the phone. In this case the Voicemail starts to play.
Logging in after leaving a message: After you get the greeting for another user's voice mailbox, you can press #R to log into your voice mailbox. Press *R immediately or leave a message and then press *R. This feature is useful for long distance or pay calls because you can leave and get messages with one phone call.
“Hello ____. This is _____ again, calling from ______. I ran across some information on a client who made dozens of offers on houses before someone finally accepted one of them. We learned a lot from the experienced and I successfully used the findings to help other homebuyers make bids that were accepted early in the house hunting process. I thought I would share it with you in hopes of saving you time and making it easier for you to purchase the home of your dreams. I’ll email you the information. Give me a call if you would like to review it together. Thank you.”
14. “Thanks for giving us a call! We promise it’s never a bad time for [company name], but you’ve reached us after-hours. Please leave us your name, number and the best time to reach you and we’ll give you a call when we are open.” Let’s face it, you’re not always open. Yet that doesn’t mean you don’t want to help your caller. Let them know you’ll call them right back when you’re open again.
But delivery is everything. So, take a look at these tips for implementing your voicemail like a pro.
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I’m calling because [reason for calling]. I’d love to talk to you about [benefit you can offer if they call back].
Sound sales efforts are consultative and customer-centric, and sales voicemails are no different. They should revolve around helping your prospect — not forcing them along your pipeline.