Have you ever called a company’s support line just to be confronted with an unsympathetic and confusing attendant menu? Or tried to reach a representative, but pressing the “0” key does nothing?
Reassuring the caller that they contacted the correct number or reached the person they intended helps reduce the number of hang-ups and wasted messages you’ll receive. Here are a few notes on how to leave the best greeting possible, along with some voicemail message examples you can use in your own company!
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A perfect sales voicemail should be in the neighborhood of 20 to 30 seconds -- not much longer, and not much shorter. I realize this is a very specific window of time, so let me explain the reasoning.
Whatever you do, don’t call and hang up without leaving a voicemail. The contact is never going to return a call from an unknown number and, the next time you call, they’ll be even less interested in what you have to say.
In order to leave an effective professional voice mail, there are crucial techniques to master: The way you sound is the most important thing to remember. You want to leave a good and lasting impression on the person you called. People respond better to positive and energetic tones, keeping in mind to use an authoritative voice. People tend to respond and feel more comfortable if you have a mutual friend, contact or co-worker in common. Mention it! If possible, finding a creative link makes yourself memorable. No one wants to listen to a rambling voice mail especially in our fast-paced business culture. Sometimes upon retrieving voice mail messages, a recording tells you how long the upcoming message is. If it's too long, you will probably be deleted before you have even been heard. When you focus your message on one clear and confined topic, you will most likely get a call back. Open ended voice mails are unfavorable among clients. The point of a voice mail is to get what you need answered. Tell them what you want them to do, e.g. "Call me back." "Check out my website." Say your contact information clear and slow. Most of the time people are listening to their messages on-the-go, so try to eliminate the potential of having them repeat the message over. Leaving your email address as contact option is a good way to come across less threatening
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If you really mean it, say you will return the call as soon as possible. For example, "This is Mary Mitchell. Please leave a message and I will call you back as soon as I can." If you want to give another option to reach you, go ahead, but limit it only to one telephone number or email address.
Imagine listening to a voicemail from a salesperson who is just so excited about the message that their tone is now unnaturally high-pitched and energetic. Today, people aren’t fooled by that, and in trying to make the message more meaningful, this approach actually makes it less meaningful.
Don’t rush. It’s important to speak slowly and clearly when leaving your next voicemail greeting. Have you ever called someone and the message sounds like one big word? Don’t be that guy. Pronounce your words and take pauses between your sentences
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4. To delete multiple voicemails, select and hold the first voicemail, then click on “More items.”
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Hello, you have reached [Company Name]. To continue in English, press 1, for Spanish, press 2. (Wait for customer to enter an option.) You’ve reached the main menu. To reach a staff member by name, please press 1. For sales inquiries, press 2. For technical support, press 3. To place a purchase order, press 4. For accounting, press 5. To find a store location near you, please press 6. Press 0 to speak with a representative. 4. Product-Focused
Use call answering rules to determine what happens when a caller reaches your voice mail. For example, if you have automatic replies turned on, then you could set up your rule to transfer the caller to a different number. If you have multiple rules, you can specify the order in which they are applied.
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Depending on your connection to the person you are trying to reach, it is necessary to decide ahead of time what to say. So, avoid being the person that calls someone but then has no idea what they want to say. Especially if it goes to voicemail. Also, do not read off of a script. A simple outline can help you remember what to say, and it should flow naturally.