The difference between a cold voicemail and a warm voicemail is research. Research creates a distinction compelling a prospect to return your call over the countless others in their voice mailbox.
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Remember, you need real-world situations to prepare for the sales game. Role play with colleagues and friends to get honest feedback.
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But that doesn't stop some millennials like 26-year-old Nick Sirianno from feeling that voice mail is clearly a thing of the past.
Alternative services exist, but most voice-broadcasting services don't offer free service, and most focus on messaging dozens or hundreds of contacts at a time.
Set the number of rings you'd like callers to hear before they hear your voicemail greeting.
Thanks for calling [Company Name].For more information about our products, press 1. If you have troubleshooting questions, press 2. For billing questions, press 3. For a Dial by Name directory, press 4. For our regular business hours, press 5. If you know your party’s extension, please dial it now. For all other inquiries, please stay on the line, and a representative will be happy to assist you. 5. Offering the Operator First
“Hi _________, this is _______ _______ with (your company). You and I haven’t spoken yet, but I’ve been doing some research on your company and I think you’re a great fit for (our networking solutions – your products here). We can provide you with (list of one or two benefits) and I know you’ll be happy if we spend just a couple of minutes discussing how this can help you.
But the questions you ask in a voicemail should be so specific that they could never be intended for another listener. For example, if I was selling financial management technology, I might ask the voicemail recipient which financial software they use today, or if all of the company's financial analysts work out of the central office.
13. “Hello, you’ve reached the [Department name] at [your company]. We can’t take your call right now, but please leave your name, contact information, and the reason for reaching out. One of our team members will be in touch within the day. To ensure we don’t miss you again, you can also let us know the best time to call you back. Thanks and have a great day.” This greeting lets your caller know your Customer Service team is just as efficient as you are.Voicemail greetings for calls received after business hours
5. Voicemail greetings for holidays. Your customers might need you on the holidays. If you’re a business owner, you know this already. 🙂 Manage customer expectations and let them know how to get assistance.
If you like to keep things simple, opt for a basic greeting. Most voicemail options allow you to record just your name, which lets callers know they’ve reached the right person.
My number is [phone number]. I’ll also follow up with an email tomorrow. I look forward to hearing what you think. The key to making a script work is to practice. You can’t read it line-for-line, so it’s important to work out the kinks before you place your call, including: Your name Your reason for calling The benefit of calling you back Your contact information Your promise of a follow-up email
20-30 seconds is the sweet spot. A voicemail in this timeframe sparks curiosity without demanding too much time.
Work RelationshipsHow to Leave a Sales Voicemail That Actually Results in a Callback
Michael Pedone teaches inside sales teams how to pick up the phone and close business. He is the CEO/FOUNDER of SalesBuzz.com – An online sales training company.