Too many reps are the inside sales equivalent of chatty grandmas—pitching solutions, discussing features, and offering value propositions over a voicemail.
When opening your voicemail, start with a professional or generic greeting like, “Hello” or “Good Morning”. Be sure to clearly state your name, who you are/where you’re from, and (where applicable) how you got their contact information.
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Obviously, I need to update it. And if you haven't changed your voicemail greeting in over a year, you're likely in the same boat.
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If you're going to call a prospect, you have to leave a message. Regardless of whether the prospect was actively screening calls or simply away from their desk when the phone rang, your number will pop up as a missed call. And if there's no accompanying voicemail? Well, it must not have been terribly important.
Do me a favor when you get this message and please give me call a back at (your number). That number again is area code (your number). I look forward speaking with you.”
Your own answering greeting should be short. Don't bother to say that you aren't available to take the call. That's a waste of time, and there's no point in restating the obvious. Instead, simply identify yourself and ask the caller to leave a message.
Milena is the host of the English Made Simple Podcast and is passionate about helping English learners break their fear of speaking English so they can confidently make conversation and be understood by other English-speakers.
A monotone voice can be a turn off for a caller. You want your caller to feel like they missed out on speaking with you — not like they dodged a bullet.
Choose your no-answer greeting from the drop-down menu next to If unanswered use greeting from: 8
You also don't want to confuse them with too much technical jargon and complex vocab. Keep things on the lighter side and approach your voicemails conversationally.
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Well done on recording your new professional voicemail greeting with script! Remember that you can update it again in a few months time. I recommend you open your online diary, choose a date 4 months from now and type in – Update Voicemail Greeting with Speech Active’s Video. Your listening skills and pronunciation will be even better than they are now. Especially if you continue your improvement with one of our tailored online English Pronunciation & Fluency Courses.
Might sound a bit alarming but consider the number of times you’ve tried to leave a voicemail only to hear “this voicemail box is full”. Even if you can leave a message, a millennial may never listen to it. After you’ve made the call, whether you were able to leave a voicemail or not, follow up with a text message to get their attention and hopefully a response.
But the questions you ask in a voicemail should be so specific that they could never be intended for another listener. For example, if I was selling financial management technology, I might ask the voicemail recipient which financial software they use today, or if all of the company's financial analysts work out of the central office.
Hello! You’ve reached [LinkedPhone’s Tech Support Team]. We are currently closed but we’re always eager to help. Our regular business hours are from [9am to 7pm Easter Standard Time, 7 days a week]. Please include your name, number, and a short description of the issue you’re experiencing. We promise to return your call by the end of the next business day. [If this is an urgent matter, press ‘0’ to be connected with our VIP support team]. Thank you.
Hello! This is [Nick on the West Coast Sales Team at LinkedPhone]. I am currently on vacation until [Friday, April 22nd] with limited access to email. If you require urgent assistance, please contact my lieutenant [Harold Kisp at 415-555-1212 or [email protected]]. Otherwise, please leave a message and I will return your call when I’m back in the office. Thank you and I look forward to chatting!