Funny, the majority of us have a phone on us more hours of the day than not, but actually we’re harder to talk to than ever. On personal calls, and especially business calls, you’re much more likely to reach voicemail than the actual person you’re hoping to engage in conversation.
The key to leaving voicemail messages that get returned is keeping in mind who you are calling in the first place. Whether you are making sales calls, speaking with current borrowers, or trying to gain mortgage clients, you must adapt to your audience.
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Protect your script from becoming wooden with repetition. Instead, use bullet points to stay on track while keeping your tone and delivery casual.
Note: The best voicemail message you can leave is one with a specific purpose that addresses the needs of your prospect or client, and offers them a solution that is worth them taking the time to call you back to learn more about.
“Hi __________, this is ___________ with (your company). I’m calling about your new office that’s opening in Houston next month, and I wanted to provide you with some ideas that may help with your networking issues. We work with a lot of companies in the area, and I think you’ll find it useful if we talk.
When we call our friends and family, we often call and hang up without leaving a voicemail -assuming the missed call will be notification enough that we want this person to call us back. Even though this is acceptable to do in our personal lives, phone call etiquette in the corporate world plays by different rules.
But that doesn't stop some millennials like 26-year-old Nick Sirianno from feeling that voice mail is clearly a thing of the past.
Follow that with an email that says the same thing, log the call / update your notes in your CRM and MOVE ON!
But it appears I’m not alone. Here’s a portion of one reader’s letter; see whether you relate!
Despite a lot of headlines, infrastructure has gotten the short end of the stick recently. In the past five years, the S&P 500 index has outpaced the iShares U.S. Infrastructure ETF (NYSEMKT: IFRA) nearly two to one. Infrastructure was a common topic during the Trump administration.
In the U.K. and most of Europe it is considered good manners to leave a slightly longer answering message as it gives the person time to adjust to the fact that they've been put through to an answering machine, compose a message in their head and then get ready to speak. It also leaves the caller with the impression of someone who is calm, composed, polite and not rushing around like a chicken without a head.
Next, tell him the name of the company you work at. Something along the lines of, "John this is Mark at Pinnacle."
Keep the conversation going, and give prospects an easy way to return your call by shooting them a quick email once you hang up the phone. Salespeople are used to being on the phone all day -- but not all prospects are.
Jason is PCMag's how to content generator. He believes tech corporations are bad, but you might as well know how to use technology in everyday life. He is a Mac owner, Android user, dark mode advocate, and tech bargain hunter. Before joining PCMag, Jason was a technical writer, copywriter, and all-around freelancer covering baseball, comics, and more at various outlets. When not writing and editing, he is either reading comic books, playing his Nintendo Switch, hanging out with his wife and two cats, or some combination of the three. Read the latest from Jason Cohen How to Use Widgets in Windows 11 How to Enable Dark Mode on Your Browser Windows 11's Taskbar Puts App Icons Front and Center: Here's How to Customize It These Websites Suffered the Most Outages Over the Past Year How to Use Bluetooth Headphones With the Nintendo Switch More from Jason Cohen facebook twitter flipboard google instagram pinterest
A sales voicemail can't do too much for you if there's no room for any sort of progression. If you just give an explanation of your offering's benefits without establishing what that prospect should do or can expect next, you might close the door on a sale — straight off the bat.