"The way I see voicemail is that the main purpose of it is to direct the prospect to your email. You only really have five or 10 seconds within that voicemail to capture their attention, so I have a specific script that I use which makes sure that they know who I am and where I'm calling from so that they can go back to their inbox and then search it up...I'll say, "Hi Scott, this is Florin calling from Loopio. I sent you an email yesterday regarding improving your RFP response process. But I have not heard back from you. Can you give it a quick glance and reply back? Again it's Florin calling from Loopio.'"
The SDRs have their own sales cycle, as well as tools available to them to help them accomplish their goal. One important tool is leveraging the power of voicemail. Here are some questions to consider:
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I teach in two classrooms. How can I forward my calls to the other room or location?
Keep the conversation going, and give prospects an easy way to return your call by shooting them a quick email once you hang up the phone. Salespeople are used to being on the phone all day -- but not all prospects are.
5. On your dial pad, press “1” to listen to your messages, the most recent message should play first.
However, keep in mind that your prospects might be faced with a lot more distractions at the beginning of the day. "The morning is the worst time to orchestrate a voicemail," says Zachary Weiner, CEO of Emerging Insider Communications. "Most decision makers have a lot on their plate when the day starts. Finding them when they have a bit more mind-share is often more conducive to a positive reply."
If you are unable to set up your voicemail through phone settings, then you can try setting it up through your carrier. Voicemail is related to your carrier and it is best to be done this way. This may not work for all kind of carriers. You can easily apply this method by following the steps below:
Next, tell him the name of the company you work at. Something along the lines of, "John this is Mark at Pinnacle."
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For a downloadable Quick Reference Guide to the voicemail phone menu, click here.
AUDIX answers your calls when you are unavailable or too busy to answer your phone. Callers can then leave messages in your voice "mailbox." Later, at a time convenient to you, you can access your mailbox to get those messages.
Voicemail Greeting Sample “Hello, you’ve reached [name] at [company]. I’m unable to come to the phone right now. Leave your name and number, and I’ll return your call as soon as I’m free. Thank you.” Which web driven technology allows agents or specialists to approach customers while they are online and offer assistance? Keep the length between 20-30 seconds. Lead with information relevant to the prospect. Ask a question you wouldn’t pose in an email. Don’t use a traditional close. Don’t hang up without leaving a voicemail. Use your normal tone of voice. Leave voicemails at the end of the day. What is the most professional voicemail message?
Ivan Gomez is a Force Management Partner who specializes in training inside sales teams. He's also the President and Founder of NextStage, LLC, a consulting firm that helps companies accelerate go-to-market strategies with sales development and inside sales. This blog was originally published on NextStage's website.
Your ability to leave compelling sales voicemails may be the difference between hitting or missing your sales goals. They're that important!
Remember, your prospects (and you too, if you're honest) care mainly about themselves. In other words, your sales voicemails will be much more successful if the benefit to the prospect is clearly stated.
Protect your script from becoming wooden with repetition. Instead, use bullet points to stay on track while keeping your tone and delivery casual.
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