If your business is off for a holiday, it's a common courtesy to update your voicemail to acknowledge the closure. Mention the closure in the beginning of the message, convey when your business is reopening, and don't forget to wish the callers a happy holiday if the occasion calls for it. If you're away from your office, check your voicemail remotely to keep up with incoming messages if necessary. Or get voicemail to email capabilities set up on your phone system. Thank you for calling Merlow Plumbing. We are closed for Christmas from December 24th, 2015, until January 2nd, 2016. Our normal business hours are Monday through Thursday, 8 am - 6 pm. Please leave your message after the tone. Have a happy holiday, and we look forward to seeing you in the New Year. 5. Emergency Situation Voicemail Greeting
When your small business is closed, ensure that your callers know that! If appropriate, you might want to reiterate your business hours to manage callback expectations.
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It is as simple as that. Once you have left a message, document the call and the action that was taken in your client record. If you continue to only reach the client’s voicemail, after several failed attempts: What to Do. Send a collection letter. There could be a reason the client is not receiving or responding to your messages via phone.
5. Don’t Forget To Smile. Smiling is a total game-changer when it comes to the tone of your voicemail greeting. We’ve all heard someone smiling through a phone, but we rarely think about how different it sounds when we do.
That’s the simple structure of a voicemail greeting. Overall, your greeting should be professional, but the wording can vary depending on the situation. Check out a sample below.
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If you want your prospects to get back to you, you better sound exciting. If you have a monotone voice or sound generally unenthusiastic on a voicemail, you are almost certainly not going to get a response.
If wading through voicemail messages isn’t your idea of fun, you may want to steer the people to other ways to reach you. For example, many people leave their cellular numbers. Great in emergencies, but watch out, because many times you are out of range or your cell phone is off, so the caller gets ANOTHER voicemail system.
Avoid background noise. Whether you have music playing in your office, or you’re sitting in a coffee shop, background noise can make it difficult for your customers to understand your greeting. Limit the noise around you when you leave your voicemail greeting.
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When autocomplete results are available use up and down arrows to review and enter to select. Touch device users, explore by touch or with swipe gestures. How to Create or Change Outgoing Voicemail Messages Last updated Save as PDF
Before you make any calls, start with setting a goal. Will you be working on your tone? Your passion? The length of the message?
We have more help for you if you’re regularly making marketing and sales calls. Check out our guide to cold calling and cold emailing. Lindsay started her freelance career in 2009 and writes about business tech, tools and advice for small brands and solopreneurs. She loves productivity hacks, minimalist workflows and every horror movie that comes out. Explore Divi, The Most Popular WordPress Theme In The World And The Ultimate Page Builder Learn About Divi
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Written by Donato Diorio @iDonato
Your customers might need you on the holidays. If you’re a business owner, you know this already. 🙂 Manage customer expectations and let them know how to get assistance.