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Bob Hofmann, of Hofmann Network Services, a voice mail and voice messaging company, says that voice mail helps companies route messages faster and the recording system offered by voice messaging reduces errors and allows complete messages to be left.
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Salespeople who call and hang up screen themselves out of the process. No matter if you're prepared to leave the perfect voicemail or not, you need to leave one every time. However, if you do record a few messages with the same ultra-specific question, the prospect feels a twinge of guilt each time you call back because they feel they owe you an answer.
To tell you the truth, I don’t like when people leave me a Voicemail message. I prefer when they text me on my phone or email me. I can see what the call is about straight away. It saves me time from logging into my Voicemail and playing the message, then waiting for it to finish. I am a bit impatient.
Michael Pedone teaches inside sales teams how to pick up the phone and close business. He is the CEO/FOUNDER of SalesBuzz.com – An online sales training company.
Press # to leave the greeting inactive or follow the voice prompts to activate the greeting.
555-555-2345Hello, thank you for calling the office of Dr. Harold Tweed. I can’t come to the phone right now; please leave your name, number, and message at the tone. If this is an emergency, please contact either my personal assistant at 555-555-2345 or myself at 555-555-3234 and we’ll get back to you as soon as possible. Thank you for your call.
She said, “Hi Anne Marie, I’m wondering in how to leave a very good voice message or even set up my own voice message when I can’t pick up my phone. Thanks in advance.”
Yes, I agree. It’s sad. But writing is a solitary activity, and I’m more of a people person. Even if the other person isn’t on the other end of the phone, it’s still nice to have someone to chat with. : )
It's easy to imagine the caller hanging up, dialing another prospect, and leaving an identical voicemail using the exact same high pitch, and then another … and another. If it sounds like a salesperson is just doing their 50 prospecting calls for the day, it absolves the listener of any responsibility to respond.
Voicemail #1: "Hi Jerry, I recently attended one of TrustPilot's webinars. I didn't receive any follow-up emails, which made me wonder if you have a marketing strategy in place for nurturing webinar leads. Folks who attend a live event are 30% more likely to convert, according to my team's research. What strategy, if any, do you have in place today?"
Here's an advanced technique for all you overachievers. It's "advanced" because it's rarely used, not because it's difficult. The trick? Leave two sales voicemails instead of one. Let us explain:
10. Keep It Upbeat. We’ve already got you smiling while you record your greeting, so now let’s talk about your wording. Avoiding negative words like sorry, unfortunately, and can’t goes a long away in making your voicemail a positive experience overall.
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Now that you know which script to use, how do you record it? Depending on your budget and the resources available to you, you can record the script yourself, use a text-to-speech program, or hire a professional voice actor to record your greeting.
It's easy to imagine the caller hanging up, dialing another prospect, and leaving an identical voicemail using the exact same high pitch, and then another … and another. If it sounds like a salesperson is just doing their 50 prospecting calls for the day, it absolves the listener of any responsibility to respond.
Before we tackle appropriate voicemail etiquette for outbound messages, let’s first discuss proper etiquette for setting up your own voicemail system. As a professional, make sure you are regularly updating your voicemail greeting with information most relevant to those calling you.