Rehearse or write down your message before recording it. Remember that old saying “practice makes perfect?” It’s certainly true when it comes to creating an electronic greeting. The more you’ve rehearsed, the easier the message will be to restate. If you don’t have time to practice, writing down the greeting before recording it – and then reading it aloud from the paper – may help you stay focused on the correct wording.
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Come to rely on voicemail to catch your messages, and it’ll be frustrating when it suddenly stops working.
1.) A study by AT&T found that five out of every six phone calls go straight to voicemail. Since you’re always more likely than not to get someone’s voicemail, before calling, script out what you want to say. Maybe even practice it out loud once before you dial.
You’ve reached [Company Name], the [company’s slogan]. Please choose from the following menu options: To speak with the operator, press 0. For customer support, press 1. For troubleshooting questions, press 2. For accounting questions, press 3. For a list of our staff members, press 4. To leave us a message, press 5. To repeat these options, press 6. After-Hours Greetings
Your voicemail should be very specific. It should be short and urgent. Use word's like "need", "should", "must" , or "have to" to create a sense of urgency. For example, say something like, "We need to discuss..." or "We should talk about..."
We've all heard that automated voice mail lady, telling us what to do after the beep. But fewer people than ever are leaving messages. And the millennials, they won't even listen to them — they'd much rather receive a text or Facebook message.
Press two if you’re selling something I don’t want. That’s a lot closer to the truth.
Instead, lead with, "Next time we talk, I want to share two goals on our new product roadmap that speak directly to several pain points you've raised. I'll tell you more in our next meeting. How about next Tuesday?"
2. Be Unique. Your business is creative and different, so shouldn’t your voicemail be, too? Generic greetings like, “I’m away from my desk right now, but I really value your call.
Hello, this is Zachary Koch from Sprocket EdTech, I'm calling because you recently signed up for a free consultation on our website. I'd love to talk about how we can streamline your institution's curriculum planning. My number is 408-555-8317, and I'll follow up with an email tomorrow. Have a great day. Goodbye!
For a downloadable Quick Reference Guide to the voicemail phone menu, click here.
You’ve reached [Company Name], the [company’s slogan]. Please choose from the following menu options: To speak with the operator, press 0. For customer support, press 1. For troubleshooting questions, press 2. For accounting questions, press 3. For a list of our staff members, press 4. To leave us a message, press 5. To repeat these options, press 6. After-Hours Greetings
Not only does leaving a message akin to “Hey, It’s me. Call me back when you can.” cause the person to have to dig back through their mailbox to figure out who you are, it also means that *if* they can find the information to call you back, when they do so you are less likely to have an effective conversation.
5. Go to your voicemail settings. Once you are in your voicemail system, the specific options that you have – and the keys on the dial pad that you have to press to access them – will differ slightly, depending on your telecom carrier.
It’s a good practice for each of your team members to have their own personal business phone numbers. There are many reasons why they shouldn’t use their personal cell phone number for business, so you’ll want to give them their own phone number through your VoIP provider or phone system.
After all, a professional voicemail recording boosts your credibility, makes you seem more competent, and encourages whoever's listening to it to continue the relationship.