You’re leaving a voicemail message for someone, and you mess up. Or maybe you’ve just said, “Dude—Your behavior at lunch was appalling,” and you realize that a more tactful wording might be appropriate.
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Find a piece of connective tissue, such as an alma mater, a favorite sports team, or a common pet (I’m a dog lover, personally). This opens the conversation and shows that you’ve done your research.
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Calling leads is an important part of growing your business, but it can get frustrating when you call and call and never get a reply. Having phone scripts in place can make all of the difference in the effectiveness of your lead calls. Scripts allow you to come across as confident and professional and convey all the important points you need to make. No more stumbling over your words or forgetting to mention an important factor, like your name or phone number. Scripts will help you stay consistent and make calling more enjoyable because you’ll know what works and what doesn’t.
Before you pick up the phone, consider why the person you are calling should listen to you. Put yourself in their shoes and imagine their pain points.
Whether you come across a FSBO or a client mentions one, there are a variety of approaches you can take when calling the seller. Consider leaving a voicemail that’s focused on a potential buyer (keep in mind, you must have a client interested in their home). Give this script a try:
Looking for guidance on how to record the perfect voicemail? Learn how to record professional business voicemail greetings.
Unopened: Messages of which you have listened to the headers, but not the message itself.
1. "Hi, you've reached [your name] at [your company]. I'm unavailable right now — probably helping [type of company] get [X results, e.g. ‘ double their leads in 60 days,' ‘hire the best and brightest engineers,' ‘convert 40% more customers.']
Continue to test voicemails as you score your results. For example, RingDNA finds the best times to call are 6:45 a.m. to 9:00 a.m. and 4:00 p.m. to 6:00 p.m. The worst times are Monday mornings from 6:00 a.m. to noon and Friday afternoons. Try different call times and see what works for you.
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My wife and I can’t come to the phone right now, but if you’ll leave your name and number we’ll get back to you as soon as we’re finished.
Since you’re having issues with voicemail, we recommend restarting your iPhone—It might fix your voicemail problem. How to force restart an iPhone 7. Check for and install a Carrier Settings update
Only leave this voicemail for interested prospects. If you're talking with someone who isn't really invested in fixing a problem or implementing your product/service, they probably won't want to read an article you sent on the subject either.
Milena is the host of the English Made Simple Podcast and is passionate about helping English learners break their fear of speaking English so they can confidently make conversation and be understood by other English-speakers.