You should script out your greetings, rehearse, and find a tone of voice that is reflective of your professionalism and your company’s personality. If applicable, your tone and your message should take into account that certain industries and companies are more conservative than others.
21. “Happy holidays. Thanks for calling OpenPhone. Our hours are a little different during the holiday season. Please listen carefully to the following changes. Customer Support is available December 23, 27, and 30th as well as January 2nd, 3rd from 11 AM – 5 PM EST. On December 24th, 31st, and the holiday weekends from the 21st to the 5th we are open from 12 PM – 3 PM EST. We are closed on December 25th, 26th as well as January 1st. In the case of an emergency, please leave a message and we’ll get back to you as soon as possible. You can also reach out via email to [email protected]. Thanks for using OpenPhone and enjoy your holiday season!” Since our holiday hours are shorter, it’s a little harder to get in contact with us immediately. That means we need to be as detailed as possible for our callers’ convenience. Yet, we still kept it brief and friendly.
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Businesses should have two main types of greetings to create an excellent call experience. The first one is what we call a “welcome greeting” – this greeting welcomes callers to your business. Typically, a welcome greeting will present a menu of call options like hours, location, or customer service. For more details on how to create a welcome greeting for your general business number, read this article.
"When you say, 'Hello, my name is,' smile when you say it, and also, sit up straight," says Patricia Napier-Fitzpatrick, founder of The Etiquette School of New York. All Tech Considered Redefining What It Means To Talk In The Age Of Smartphones
9. "Hey, this is [your name]. Thanks for reaching out. I'm busy at the moment, but if you leave your name, number, and message, I'll return your call.”
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2. Dial your carrier’s support number. This can be obtained from their official website.
This is another helpful outreach strategy for prospects you haven't heard from in a while.
2.) A gracious phone message is 30-45 seconds when talking to those we don’t know well. As George Washington said (yep, that George Washington), and I’m paraphrasing, “With men of business, be brief.” Be pleasant, and get right to the point. You’ll appear more confident and capable of handling the situation which merited the call.
3. Have Some Fun. Oftentimes, your voicemail greeting is the first impression a caller gets of your personality, your brand, and your business. And as the old adage reminds us, first impressions are everything.
For more accessibility options, see Learn how to navigate Skype for Business using accessible features.
A perfect sales voicemail should be in the neighborhood of 20 to 30 seconds -- not much longer, and not much shorter. I realize this is a very specific window of time, so let me explain the reasoning.
If you wrapped up a meeting earlier in the day but weren't able to schedule a follow-up appointment, leave this voicemail a few hours later.
Press # to leave the greeting inactive or follow the voice prompts to activate the greeting.
On the Phone tab, click the voicemail icon below the dial pad, and then click Change Greetings. Skype for Business calls your voicemail and guides you to record a personal greeting.
Consider leaving your e-mail in addition to your phone number. People like choices. Some people like to have conversations on the phone, while others prefer communicating through e-mail. You don’t know what kind of person your listener will be, so leave the option on the table. For many, e-mail correspondence is less threatening and might actually encourage them to reach out to you. Podcast #743 How to Get Time, Priorities, and Energy Working in Your Favor Podcast #742 The Power of Talking to Strangers Podcast #741 The Exercise Prescription for Depression and Anxiety Podcast #740 Life’s 10 Biggest Decisions How to Find Studs in a Wall How to Take a Punch (To Minimize Its Damage) Podcast #739: Rewild Your Life Everything You Didn’t Know About the Trusty Tape Measure