Businesses should have two main types of greetings to create an excellent call experience. The first one is what we call a “welcome greeting” – this greeting welcomes callers to your business. Typically, a welcome greeting will present a menu of call options like hours, location, or customer service. For more details on how to create a welcome greeting for your general business number, read this article.
Thanks for all the great advice you share on the Manners Mentor blog! Here is my situation. I hope you can help. Sometimes I’m good at leaving a voicemail that’s to the point, but most of the time I feel like I’m a babbling idiot. I never know how much information to leave. How much is too much? How much isn’t enough, especially in a professional setting? I would love to know your thoughts on this. Best wishes for a wonderful week!
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Now, this might seem like I'm reneging on what I just said, but you can easily reconcile this point with the one above. While you should keep your tone conversational, you can't get carried away.
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I assume it’s safe to say you’ve gotten really busy or this isn’t a top priority for you at the moment so I’ll take you off of my call list as to no longer interrupt your day.
You can do so by logging in to your carrier’s website or contacting customer service for assistance. Some network providers also let you do so via their mobile app. Go to Settings → Phone → Change Voicemail Password.Enter the new password.
To record a message to someone other than the sender, press 1 4. Record at the tone, then press # to approve the message.
2. Professional voicemail greetings for your business cell phone number. It’s a good practice for each of your team members to have their own personal business phone numbers.
10. "Hello, you've reached [X company]. We can't take your call right now, but please leave your name, contact information, and reason for reaching out, and one of our team members will be in touch within 24 hours."
And when you send your email (I always recommend sending an email right after you leave a voicemail message) you can simply say:
Calling your retrieval number — instead of your home phone number — is a faster way to listen to your messages remotely. You will be prompted immediately to enter your PIN and don't have to wait for your greeting to start.
You can record a personal greeting, or you can use one of the pre-recorded CenturyLink greetings. Follow the system prompts to select your greeting:
If you are using a IP 400 series desk phone, press the Voicemail function key. If you are using a Cisco 7900 series desk phone, press the "Messages" button (envelope icon). If you are calling from a phone other than your own desk phone, dial your own phone number and press the * key when you hear the voicemail greeting.
The tips outlined above will ensure you leave quality messages your prospects want to respond to. Go ahead and start implementing them. Rehearse multiple scripts and experiment with different approaches.
Logging in from off campus: Dial 549-5000 (include985 if calling long distance), then enter your extension and password.
7. “Hi, you’ve reached [your name] at [your company]. Sorry I missed your call. I’m especially busy today, but if you leave me your name, phone number, and a brief message, I’ll get back to you within the day. Chat soon!” Your callers want to hear from you soon. Calling back within the business day lets them know you’re reliable despite how busy you are.
When on vacation, provide your callers with a return date and a back-up contact person to accommodate emergencies. This prevents you from potentially damaging a valued relationship while you enjoy some time off.