Next, tell him the name of the company you work at. Something along the lines of, "John this is Mark at Pinnacle."
2. Be Unique. Your business is creative and different, so shouldn’t your voicemail be, too? Generic greetings like, “I’m away from my desk right now, but I really value your call.
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"Smile when you are talking and put energy behind your words," says Charlene DeCesare, a veteran sales advisor and founder of Firewalk Sales School. "Even though they can’t see you, your emotion will come through. If you let it, the power of your voice will be far more effective than any written communication."
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3. “You’ve reached [company name]. We can’t take your call right now, let us call you back! Please leave us your name, number, the reason for your call and the best time to call you back – we don’t want to miss you again. Talk to you soon.” Let your callers know that you don’t want to miss the chance to speak with them by asking for a convenient time to call them back.
You can record a personal greeting, or you can use one of the pre-recorded CenturyLink greetings. Follow the system prompts to select your greeting:
24. "Thank you for calling [company]. We're closed for [holiday] from [date] until [date]. Please leave your message and we'll get back to you as soon as possible. Have a happy holiday season!"
How many of your competitors are doing the same? Not many, I’m willing to bet (but more are starting to!)
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You can also try leaving two voicemails. In other words, rather than leaving one 30-second message, record a 20-second voicemail -- then immediately call back and leave a 10-second one.
These days, most phone functions are for tweeting and texting, but what about leaving voicemail messages that get returned? Many people say they no longer check voicemail, or don’t listen to messages in full. They either tap “return call,” send a text, or find other channels to see what the person wanted.
If you don’t have access to your online account, you can dial in to your voicemail by pressing and holding the ‘1’ key on your phone’s keypad. After your phone connects to the voicemail system, you can access your password settings by pressing ‘*’, followed by the 5 key.
If I get a message like that – I would be wondering: Who is me? I still like it when people leave their name, I don’t have to be guessing who is calling.
In addition to showing active listening, you've also awoken their curiosity about what question you want to ask. Once they're back on the phone, you can confirm a date and time for your next meeting.
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Milena is the host of the English Made Simple Podcast and is passionate about helping English learners break their fear of speaking English so they can confidently make conversation and be understood by other English-speakers.
Use these step-by-step instructions to set up your voicemail. And don't worry if you make a mistake — you'll always have the option of backing up and changing your response.