Through personal experience and research, I’ve been able to identify the most effective voicemail script — along with the keys to implementing it — so you leave voicemails that generate an incredible response every time.
Depending on your connection to the person you are trying to reach, it is necessary to decide ahead of time what to say. So, avoid being the person that calls someone but then has no idea what they want to say. Especially if it goes to voicemail. Also, do not read off of a script. A simple outline can help you remember what to say, and it should flow naturally.
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“Hi (PROSPECTS NAME) this is (YOUR NAME) with (YOUR COMPANY) and I see we’ve left you a few messages / emails regarding (HOT BUTTON / WHATS IN IT FOR THEM VALUE STATEMENT) but haven’t heard back from you.
If you started your company more than a year ago, it’s probably time to change your voicemail script. Your recording should match the brand, tone, and voice of your company — just as though a caller were speaking to a member of your team.
No matter what, speak positively about yourself and the services you provide. The first mortgage call is just as important as ever. To remain relevant, mortgage originators must provide value. So, that first voicemail is your golden opportunity to do so!
Your own answering greeting should be short. Don't bother to say that you aren't available to take the call. That's a waste of time, and there's no point in restating the obvious. Instead, simply identify yourself and ask the caller to leave a message.
Professional development educator Dr. Ray Lauk sent us this great piece of advice, which he credits to veteran sales trainer Stan Piskorski:
A good voicemail greeting is short and professional, lets people know that you’ll get back to them, and invites callers to continue engaging with a call-to-action. You should also show your personality if you’re in an industry or role that allows that. If your industry is more conservative, however, you’ll want to keep humor and personal touches to a minimum. A greeting Your name Your company A simple explanation for missing the call (e.g. you’re away from the phone or are on holiday) A rough estimate of when you’ll get back to the person An alternative person to reach out to (if you’re out of office) An alternative mode of communication (if you prefer email or text) A call-to-action such as “Leave a message” or “Send me an email at [email protected]”
*Note: Some of your users don’t celebrate all the same holidays you do. Remember to keep these voicemail greetings neutral 🌟
Don’t give up when you don’t receive a call from lead you’ve reached out to. You will need to make at least a handful of calls, plus emails and texts, over the next couple of weeks to maximize your chances of speaking to the lead. You may find that leads don’t want to speak directly to you but will communicate through text or email. No matter the avenue of conversation, consider it a win when they start conversing with you through any form of communication. Be persistent. If you don’t hear from them after weeks of effort, nurture them through a drip email campaign. All of the effort you put forth to reach out to the lead may not result in an immediate response but, they may call you in six months and that is a win.
Eliminate “No, Thanks,” “Not Interested” & “We’re All Set” ResponsesLearn a step-by-step process for Cold Calling and Warm CallingNeutralize Gatekeepers & Get Voicemails ReturnedAsk Engaging Questions Instead of ProbingImprove your Qualifying SkillsLearn more effective Sales Questions to ask (and ones to avoid)Give Stellar Presentations & Handle ObjectionsClose Follow-up Calls and Get Targeted ReferralsHow to Set & Achieve Your Toughest Sales GoalsImprove Your Time Management SkillsGet Quote Now Hidden Menu Listing Alerts LOS Sync Real Estate Flyers Lead Capture Referral Partners Email Marketing Post-Close Marketing Mobile App Business SMS Texting Hidden Menu Powered By Salesforce® Mortgage Reviews Video Emails Email Integration Loan Document Management Loan Milestone Emails & Alerts Rate Alerts Digital POS Platform The Property Listing About Jungo The Most Integrated Mortgage CRM Success Stories Careers Contact Us Free Demo Solutions Marketing Co-Marketing Mortgage CRM Real Estate CRM Compliance Features Hidden Menu Listing Alerts LOS Sync Real Estate Flyers Lead Capture Referral Partners Email Marketing Post-Close Marketing Mobile App Business SMS Texting Hidden Menu Powered By Salesforce® Mortgage Reviews Video Emails Email Integration Loan Document Management Loan Milestone Emails & Alerts Rate Alerts Digital POS Platform The Property Listing Resource Center Free Resources Blog Webinar Podcasts Support About Jungo About Jungo The Most Integrated Mortgage CRM Success Stories Careers Contact Us Free Demo Start Leaving Voicemail Messages That Get Returned Blog February 23, 2021
Website: https://masd.happyfox.com/kb/article/16-how-do-i-change-my-voicemail-greeting-message/
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The key to making a bullet-pointed script work is to practice. You can't read it line-for-line, so it's important to work out the kinks before you place your call. Your name Reason for calling Benefit of calling you back Your contact information Promise of a follow-up email
Note: There is never a reason to give your sales pitch on voice mail. No one is there to say yes. Your objective is to make contact. Your objective is to provide enough information to create positive response.
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