(Follow-up call = you’ve spoken before, made some progress through the sales process and a follow-up call was required)
Here’s a simple clinician voicemail script if you want to keep your message to the point. Hello. You’ve reached Highland Family Counseling Services. We are currently unable to take your call, so please state your name, phone number, and a detailed message after the beep. We will return all calls within two business days.
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As the odds of receiving a call back from your voicemail message are already low, you need to be very specific about what you say in your voicemail to give you the greatest chance of getting a call back. What you absolutely do NOT want to do is make yourself sound like a salesperson making a cold call. Instead, you want to sound like a very confident business colleague who deserves the respect of getting a call back.
From a telephone connected to the magicJack - dial your 10-digit telephone number. Dial your 10-digit magicJack number Press the * (star) key while your unavailable message is playing Enter your password (default is 1234) How do I navigate the voicemail menus?
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Only leave this voicemail for interested prospects. If you're talking with someone who isn't really invested in fixing a problem or implementing your product/service, they probably won't want to read an article you sent on the subject either.
Hey, sorry I missed you. There may be one of the reasons why I can’t get to the phone: a) I’m with my girl (laugh), b) I am totally wasted and can’t remember how to use a phone, or c) I just don’t wanna talk to YOU. Leave a message.
So, the greeting I used was: “Hi, this is Luke Skywalker, I am not available right now, please leave a message after the beep. I’ll get back to you as soon as possible. Thank you”
4. Reset your pin. Maybe you have forgotten your pin or passcode or you never set it up in the first place. This is a common issue. Most carriers have detailed instructions for changing passcodes. For example, to change a T-Mobile passcode, hold down the "1" key, then press the star key, and then press number 5 to go into passcode security. Then press 1, and you will be able to change your passcode. You can change your Sprint passcode online by choosing the my preferences tab and then the "things I can manage online" section. You can reset your pin by calling the carrier if you have forgotten it or never set it up at all. Some sites allow you to do this online.
19. "Hello, you've reached [your name]. I'm currently [exploring Asia, hiking through the jungle in Costa Rica, hanging out on the beach in Bermuda] — or more likely, [recovering from extreme jet lag, googling ‘Are red spiders poisonous,' or looking for SPF 150 sunscreen] and won't be back in the office until [date]. Leave your contact info and reason for calling and I'll get in touch then."
If the problem is with your phone, the factory reset has a good chance of solving it. If not, contact your mobile service provider, to carry out some troubleshooting to help resolve the problem from their end.
If I get a message like that – I would be wondering: Who is me? I still like it when people leave their name, I don’t have to be guessing who is calling.
Reassuring the caller that they contacted the correct number or reached the person they intended helps reduce the number of hang-ups and wasted messages you’ll receive. Here are a few notes on how to leave the best greeting possible, along with some voicemail message examples you can use in your own company!
Landlines continue to have a place in business and are in fact more prevalent than cell phones as primary telephone numbers -- at least for now.
10. "Hello, you've reached [X company]. We can't take your call right now, but please leave your name, contact information, and reason for reaching out, and one of our team members will be in touch within 24 hours."
Customer experience is today’s business battleground. At a time where it’s common for even the most established businesses to deliver poor service, incompetent support, and just outright bad communication, how do you stand out? As big companies fail in the customer experience department, doors open for small business owners and entrepreneurs to distinguish themselves.
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