Have you noticed how I slowed down towards the end of the message? I spoke slower and clearer. This is because when the person on the other line hears your message, they will be writing down your details before calling you back. Let’s make it easy for them to call you back!
This article is about the second main type of greeting – the voicemail greeting. All businesses should have professional voicemail greetings at the company level (i.e. your general business number), department level (e.g. customer service), and employee level, where applicable. It’s important that each of these voicemail greetings align with the brand and personality of your company to ensure that every caller has a consistent experience. Let’s dive in!
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Most importantly, have fun with it. If you don’t enjoy leaving a voicemail, you might not be in the right job. Voicemails can add value, whether or not a prospect calls you back right away. Even if it triggers an email response or call-back six months down the line, it’s valuable. The better your voicemails, the more likely you’ll get a response. This article was originally published on Hubspot. It has been republished here with permission.
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Come to rely on voicemail to catch your messages, and it’ll be frustrating when it suddenly stops working.
Although it is okay to give a little bit of information, keep in mind the goal of your voicemail is to take the next steps in the conversation, and not to have the whole conversation then and there in your recording.
Again, you've referred to a previous pain point, and reminded them of what you both agreed to discuss in your next meeting -- and you've done it all without the dreaded, "I haven't heard from you in a while, I really want to schedule this meeting we talked about." 16. "I know we ran out of time, but I'd love to continue this conversation [insert date]."
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I envy that American-style confidence that most of us English folk can't pull off. cleo Aug. 2, 2014 02:16 pm JST
Considering how often cold calls go to voicemail, your ability to leave compelling sales voicemails can have an enormous impact on your success during the prospecting stage.
Here's an advanced technique for all you overachievers. It's "advanced" because it's rarely used, not because it's difficult. The trick? Leave two sales voicemails instead of one. Let us explain:
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Many of these sites offer to write your voicemail script for you, but you’re welcome to write your own. Whatever you decide, there are many options to suit your needs.
Instead of Luke Skywalker, use your own name, and ta-da you have your voicemail greeting.
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Never use voicemail as a way to avoid speaking with someone. It doesn't help, and a person would have to be terminally dense not to figure out your game. If you must call when you know the other person isn't available, say, "I know you won't be able to take the call now, but I wanted to let you know that..."
17. “Happy Holidays from [company name]. Our hours are a little bit different this holiday season. [List hours]. We hope it’s not an emergency, but if so, we’ve got you covered. Contact us at [company email/other support lines] and we’ll get back to you ASAP. For all other inquiries, we’ll contact you when we are back from the holiday – we might be a few pounds heavier but eager to speak with you! Happy Holidays.” Things happen during the holidays, we know. Let your callers know you are still there just in case!