Expert advice: Four phone script lessons from “Mr. Inside Sales” that will double your close rate
Share your ideas confidently, even when they aren’t fully formed, by thinking out loud in English. Four strategies for introverts.
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Simply speak into your phone or computer while recording a greeting with your business phone service. If you need to create your own audio file, the voice memo app on your phone should do fine.
Navigate to Settings → General → Reset → Reset Network Settings → Enter your password → Reset Network Settings.
7. "Hello, this is [your name] at [company]. Thanks for calling. Please leave your name, number, and the reason you'd like to chat, and I'll get back to you ASAP."
Ok so now that we covered what one possible voicemail process can look like, let’s get back to the original question…
A positive attitude extends to your voice and how you’re speaking. At the same time, if the prospect can’t hear or understand you, all of your work is wasted. Follow the four Cs: Be Clear: Drink water, clear your throat, invest in resources like a good headset and phone. Be as mindful as possible about speaking clearly. Be Concise: Keep it short and simple. Use a good Cadence: Don’t be afraid of strategic pauses, and vary the speed of your delivery. Be Compelling: Speak with authority.
If you like to keep things simple, opt for a basic greeting. Most voicemail options allow you to record just your name, which lets callers know they’ve reached the right person.
To tell you the truth, I don’t like when people leave me a Voicemail message. I prefer when they text me on my phone or email me. I can see what the call is about straight away. It saves me time from logging into my Voicemail and playing the message, then waiting for it to finish. I am a bit impatient.
outgoing message. Definitions. MicrosoftLanguagePortal. A message that can be sent to one or more recipients across one or more messaging systems or be posted to a folder in a message store.
"Hello, you've reached [name] at [company]. I'm unable to come to the phone right now. Leave your name and number, and I'll return your call as soon as I'm free. Thank you."
You’ve reached [LinkedPhone – Where Freedom Rings]. We are currently off-duty. Our business hours are [Monday through Saturday, 9am to 7pm Eastern Standard Time]. Please leave your name, number, and the reason for your call and we’ll get back to you on the next business day. Thank you.
Although a seller might get a higher response rate from an email or another type of message, responses to voicemails are generally richer and demonstrate a greater level of interest. So what a salesperson loses in quantity, they gain in quality.
Although it is okay to give a little bit of information, keep in mind the goal of your voicemail is to take the next steps in the conversation, and not to have the whole conversation then and there in your recording.
"Dear [Prospect's Name], this is [Your Name]. On [Date of Last Contact], I contacted you about [Reason for Previous Call] and as I haven’t heard from you, I can only assume you're either, one, not interested and I’m simply clogging up your voicemail with annoying spam messages; or, two, you desperately want to contact me, but you’re trapped under a fallen filing cabinet and can’t reach your phone. Please let me know which one it is. I'll gladly send help if it's the latter. Just call me back at [Your Phone Number]. Thanks for your time!"
To access voice mail settings in classic Outlook on the web, select Settings > Mail > General > Voice mail.
Keep the conversation going, and give prospects an easy way to return your call by shooting them a quick email once you hang up the phone. Salespeople are used to being on the phone all day -- but not all prospects are.