Use your regular, normal voice – not too excited, not too subdued. Talk how you’d talk on the phone with someone you like but who doesn’t make you nervous. Communicate ease without flippancy and importance without exuberance.
As for deciding whether to use your voice or your keyboard when communicating with a client, ask yourself, who am I contacting? What am I contacting the individual for? How fast am I looking for a response? Then decide whether to call or write. The choice is yours, but keep in mind the pros and cons of each. Tags: customer experience, tips, greetings Recent Blogs Taking Your Presentations To The Next Level With Audio and Voice April 01, 2019 Tools to Support Message on Hold Production October 12, 2018 tips (186) resources (163) message on hold (154) marketing (118) customer experience (101) By F2C Author • June 15, 2018 6 Effective Real Estate Voice Mail Scripts That Get Callbacks
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Hello, this is Laura Brown. I’m sorry I can’t take your call right now but please leave me a brief message after the tone and I’ll be sure to return your call as soon as I can. Thank you and have a great day.
What should voicemail messages include? If you're voicemail isn't offering the right information, you might lose a sale. 7 Things Real Estate Agents Need in a Voicemail Greeting. Your name. It seems obvious, but many people forget to include their name in a voicemail message.
After you have stated the nature of your call, you want to be sure to close out your voicemail confidently. If you say something similar to “please call me back”, or “I really need to talk to you” you run the risk of coming across overly excited and potentially a little desperate.
“Hello ____. This is _____ again, calling from ______. I ran across some information on a client who made dozens of offers on houses before someone finally accepted one of them. We learned a lot from the experienced and I successfully used the findings to help other homebuyers make bids that were accepted early in the house hunting process. I thought I would share it with you in hopes of saving you time and making it easier for you to purchase the home of your dreams. I’ll email you the information. Give me a call if you would like to review it together. Thank you.”
Finally, the length of your sales voicemails is important. Research suggests that messages under 30 seconds long perform best. This should give you enough time to convey important information without wasting any of your prospect's valuable time.
“Leave a partial message that includes your name and phone number and pretend to get cut off in midsentence as you’re getting to the important part of the message.” Your name came up in an important conversation today with Hugh… They were talking about you and said… I have a deal that could deliver you a hundred thou… I’m interested in your… I have your… I found your… I have information about your… Your competition said… I’m calling about your inheritance… Are you the (persons full name) who… We wanted to be sure you got your share of… I’m calling about the money you left at…
AUDIX also lets you record messages in advance and send the directly to the voice mailboxes of other AUDIX users without actually calling their phones.
You prove you've been paying attention by referring to pain points they've previously mentioned and kept the conversation centered around benefiting the prospect. You've also slipped in a specific timeline for when you'd like to connect.
Why the difference in response? When you made the request specific to one person in the second circumstance, you placed a burden of responsibility on that person. So it is with sales voicemails: The more specific the question, the more responsibility the person feels to answer you.
Hi Joe. It’s Susan in Marketing. I’d like to talk with you about the budget proposal we’re sending out tomorrow. If you have time to chat today, feel free to call me back at 345-3456 or send me an email. Thanks.
Press two if you’re selling something I don’t want. That’s a lot closer to the truth.
If you are unable to set up your voicemail through phone settings, then you can try setting it up through your carrier. Voicemail is related to your carrier and it is best to be done this way. This may not work for all kind of carriers. You can easily apply this method by following the steps below:
Follow that with an email that says the same thing, log the call / update your notes in your CRM and MOVE ON!
Your own answering greeting should be short. Don't bother to say that you aren't available to take the call. That's a waste of time, and there's no point in restating the obvious. Instead, simply identify yourself and ask the caller to leave a message.
5. “Hi, you’ve reached [company name]. We can’t take your call right now but we will call you back as soon as we’re available. Please leave your name, number and reason for your call. We know your time is precious, so to skip the back and forth, kindly leave a few different times of day that work best with your schedule and we will do our best to reach you then! Have a great day.” This greeting lets your caller know that not only your time is precious, but you realize theirs is as well.