Before any selling can begin, it is your job to engage and connect with the person on the other end of the line. So, push to build that relationship first. After all, the point of a voicemail message is to create a call to action and have it returned.
Remember, you are not trying to cram your entire conversation into the voicemail, but rather, get the person to call you back to have that conversation. Your voicemail should answer the following questions: Who are you? / Where are you from? Why are you calling? How can they get in touch with you?
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Please note that if you record an unavailable greeting, it will be used instead of the default message with your name recording.
If voice mail options are grayed out, you're using the Skype for Business voice mail service with cloud PSTN. Voice mail options aren't available in Outlook.
For example, a covered entity might want to consider leaving only its name and number and other information necessary to confirm an appointment, or ask the individual to call back. A covered entity also may leave a message with a family member or other person who answers the phone when the patient is not home.
That’s why it’s never been more important for salespeople to be good at leaving messages. Not only that, but voicemail can—and should—be measured, coached, and improved.
As I said, I use a “3 strikes, you’re out” rule. You may find that 4, 5, 10 or 20 works best for you, but for me, it’s 3.
Leaving many voicemails throughout the work day can be draining at times. But, ensure that you speak positively about your service while giving details about how you can help them. Then, this leaves leave a great reason to give you a call back and receive your business.
At the beginning of the show, I used an example of a voicemail greeting – I used the name Luke Skywalker. He is a character from the Star Wars movie for those of you who hadn’t heard of Luke Skywalker before.
Press one if you’d like to leave a message. I’ll be glad to return your call as soon as I can. Right. And Santa will bring you toys if you’re a good little boy.
10. Keep It Upbeat. We’ve already got you smiling while you record your greeting, so now let’s talk about your wording. Avoiding negative words like sorry, unfortunately, and can’t goes a long away in making your voicemail a positive experience overall.
Leaving a voicemail can still be a good way to grab the attention of a potential new customer. However, when it comes to leaving a voicemail, you only have a few seconds to actually grab the listener's attention. Most salespeople screw this up by leaving too much information and making themselves sound like a salesperson, which is the kiss of death when leaving a voicemail.
Why not shorter than 20 seconds? The voicemail indicator will tell the contact how long the message is, and if it’s just 5 or 10 seconds, it may seem like a spam call or a wrong number, which means they won’t listen to it at all. Messages between 20 and 30 seconds seem important enough to listen to but not so long that they’re off-putting for the contact.
Sorry I wasn’t able to take your call, but please leave your name and a detailed message and I’ll get back to you.
The above greeting is a professional voicemail script used by many growing and established businesses. It delivers the message quickly and efficiently, without wasting the caller’s time.
11. “Hello! You’ve reached [company name] support line. We’ll be happy to help with your inquiry. In the meantime, have you checked out our [website, help forum, etc.]? It may have the answer you’re looking for. If not, leave your name, number and reason for your call. We’ll reach out to you within the day. Thanks for calling [company name].” Sometimes, a caller likes to find the answer to their own questions. Let them discover by directing them to your website or help forum if you have one.
If you are using a IP 400 series desk phone, press the Voicemail function key. If you are using a Cisco 7900 series desk phone, press the "Messages" button (envelope icon). If you are calling from a phone other than your own desk phone, dial your own phone number and press the * key when you hear the voicemail greeting.