Please leave your name, phone number, and the reason you’re contacting us, and we will get back to you as soon as possible. Thank you. Hey, this is [your name] at [X company]. I'm either on a call or away from my desk. Please leave your name, phone number, and a short message and I'll be sure to return your call.
If I’m not available, just leave me a voice mail. Again, either way, it will be good to know what’s going on. Thanks in advance for that, and I’ll look for your call. You can reach me at (your number). That number again is area code (your number). Thanks ________.”
.
Let's get back to performance anxiety. Our fear of being judged negatively fuels our performance anxiety in any situation. When it comes to voicemail, we are being judged on our tone of voice and the clarity of our information.
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That’s not to say strip all emotion and personality out of your voicemail, but be yourself! Presumably, you are leaving a voicemail with someone because you want to continue a conversation with them either by phone or in person. What will they think if the “personality” of the voicemail doesn’t match the one in more fluid forms of correspondence? Knowing how to leave a voicemail that is equal parts succinct, professional and courteous can be hard for those not accustomed to doing so.
If you want your prospects to get back to you, you better sound exciting. If you have a monotone voice or sound generally unenthusiastic on a voicemail, you are almost certainly not going to get a response.
After each one, evaluate your performance. Most systems provide the option of listening to the message you just left. Doing this as much as possible will improve your performance more than anything else. Would you save that voicemail? Would you return that call? Would you return that call right away? Are you missing the basics (alternative phone number, optimal ways to get in touch, a fall-back person to call)? Did you craft it or wing it?
In order to leave an effective professional voice mail, there are crucial techniques to master: The way you sound is the most important thing to remember. You want to leave a good and lasting impression on the person you called. People respond better to positive and energetic tones, keeping in mind to use an authoritative voice. People tend to respond and feel more comfortable if you have a mutual friend, contact or co-worker in common. Mention it! If possible, finding a creative link makes yourself memorable. No one wants to listen to a rambling voice mail especially in our fast-paced business culture. Sometimes upon retrieving voice mail messages, a recording tells you how long the upcoming message is. If it's too long, you will probably be deleted before you have even been heard. When you focus your message on one clear and confined topic, you will most likely get a call back. Open ended voice mails are unfavorable among clients. The point of a voice mail is to get what you need answered. Tell them what you want them to do, e.g. "Call me back." "Check out my website." Say your contact information clear and slow. Most of the time people are listening to their messages on-the-go, so try to eliminate the potential of having them repeat the message over. Leaving your email address as contact option is a good way to come across less threatening
However, it’s awkward to just jump in without any context, so a very quick introduction followed by your question is the best option: Hi Erica, this is Ryan at Company X.
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Thanks for all the great advice you share on the Manners Mentor blog! Here is my situation. I hope you can help. Sometimes I’m good at leaving a voicemail that’s to the point, but most of the time I feel like I’m a babbling idiot. I never know how much information to leave. How much is too much? How much isn’t enough, especially in a professional setting? I would love to know your thoughts on this. Best wishes for a wonderful week!
Are you creating a voicemail greeting for your entire company or team? These business voicemail greetings will do the trick.
There's no doubt about it -- leaving a good sales voicemail is hard. And even if you do record a well-crafted message, do prospects actually listen to them, or take the time to call you back? Not usually.
Voicemail transcription (beta; available only in certain countries or regions) shows your messages transcribed into text. Transcription is limited to voicemails in English received on your iPhone with iOS 10 or later. Transcription depends on the quality of the recording.
Sticking with our "Andy Applicant" example, if Andy had left Hannah Hiring Manager a voicemail of, “It’s me and I would like to talk to you.” She will not know who Andy is nor what Andy wants to talk about. Effectively she will be answering Andy’s questions on the spot the whole time after she figures out how to get in touch with him. What if she forgets to mention something?
After a prospect finishes listening to your email, they should be very clear on what the next step of the sales process is. Whether you ended the voicemail asking a question they are prompted to answer, left your contact information instructing them to call you back, or told them to look out for a follow-up email, the message recipient should know exactly what’s coming next, and how to behave accordingly if they are interested in the deal.
If you can, try to keep your message 20 to 30 seconds long — max. This is the sweet spot for sharing just enough information without going overboard, potentially getting cut off by the recipient’s voice mailbox system, or having the listener hang up early because your message was simply too long. Speak clearly, avoid rambling, and get straight to the point.