Check out the NEW 8x8 Community!Hello, Anonymous User!My contributionsMy preferencesMy subscriptionsSign out Search Search Sign in 8x8 Express: How to Set Up Voicemail Greetings in 8x8 Work for Desktop Last updated Save as PDF Share Share Tweet Share
Landlines continue to have a place in business and are in fact more prevalent than cell phones as primary telephone numbers -- at least for now.
.
A separate after-hours attendant menu can inform callers that your office is closed, state your business’ operating hours, and provide options that callers can immediately act upon. For example, you can direct them to your website for FAQs. If your business provides an account login page, remind your customers that they can login at any time to get general account information. In this situation, be proactive.
4. Turn on Autoplay. You don't have to press 1 to listen to messages if the Autoplay feature is on. To turn AutoPlay on or off: From the Main Menu, press 4 for Mailbox Settings.
1. Limit Background Noise. If you’re recording your greeting from the back of a New York City cab with the windows down, it’s gonna be pretty obvious to your callers.
Have you noticed how I slowed down towards the end of the message? I spoke slower and clearer. This is because when the person on the other line hears your message, they will be writing down your details before calling you back. Let’s make it easy for them to call you back!
Your AUDIX voice messaging system is a complete call answering and voice mail system.
As I said, I use a “3 strikes, you’re out” rule. You may find that 4, 5, 10 or 20 works best for you, but for me, it’s 3.
4.) Keep your voicemail message to two points. If you need to share more information, then say in your voicemail that you’re going to send the person an e-mail message with the rest of the details. “… I’m calling to share that we have finalized the … and lastly, that we know you’d like to meet at 9:00 AM as we discussed. However, is Tuesday or Wednesday better for your team’s schedule? ….”
Rehearse or write down your message before recording it. Remember that old saying “practice makes perfect?” It’s certainly true when it comes to creating an electronic greeting. The more you’ve rehearsed, the easier the message will be to restate. If you don’t have time to practice, writing down the greeting before recording it – and then reading it aloud from the paper – may help you stay focused on the correct wording.
State upfront how you can help the prospect. Are you saving them time or money, or helping them get promoted?
Why not shorter than 20 seconds? The voicemail indicator will tell the contact how long the message is, and if it’s just 5 or 10 seconds, it may seem like a spam call or a wrong number, which means they won’t listen to it at all. Messages between 20 and 30 seconds seem important enough to listen to but not so long that they’re off-putting for the contact.
That’s why it’s never been more important for salespeople to be good at leaving messages. Not only that, but voicemail can—and should—be measured, coached, and improved.
If the problem is with your phone, the factory reset has a good chance of solving it. If not, contact your mobile service provider, to carry out some troubleshooting to help resolve the problem from their end.
17. “Happy Holidays from [company name]. Our hours are a little bit different this holiday season. [List hours]. We hope it’s not an emergency, but if so, we’ve got you covered. Contact us at [company email/other support lines] and we’ll get back to you ASAP. For all other inquiries, we’ll contact you when we are back from the holiday – we might be a few pounds heavier but eager to speak with you! Happy Holidays.” Things happen during the holidays, we know. Let your callers know you are still there just in case!
Note: If Greeting that lets callers know you'll be away for an extended period of time is selected, the call answering rules previously recorded are ignored and only the greeting recorded for this option is played.
Next, tell him the name of the company you work at. Something along the lines of, "John this is Mark at Pinnacle."