Hey amigos, you are listening to English Made Simple, this is episode number 178, number one-hundred and seventy-eight, numero ciento setenta y ocho.
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In this video, Chad goes through the voicemail he leaves and why it has consistently been the most effective for generating call backs from leads, as well as some other best practice tips for voicemail etiquette. (And don’t forget! When leaving a voicemail, make sure you remember to provide a call-back number!) So there you have it! Get more call-backs, get more appointments, get more deals! Put it into practice and come back to share your results!
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Here’s the thing: no matter how perfectly-crafted your sales voicemail is, plenty of people are still going to ignore it or stop listening midway through. That’s actually okay, though. We already know that other types of messaging, like emails, get a higher response rate. But where voice messages win is in quality – when you do get a response, that means the person has a very high level of interest.
Hello! You’ve reached [Natasha on the Product Development Team at LinkedPhone]. I’m not available at the moment but your call is important to me. Please leave your name, number, and the reason for your call and I’ll call you back as soon as possible. Thank you and have a great day!
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If you have voicemails saved on a non-smart phone, your best bet is to record them on a computer. This is a method that requires some equipment, but not as much as you might think.
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Note: The best voicemail message you can leave is one with a specific purpose that addresses the needs of your prospect or client, and offers them a solution that is worth them taking the time to call you back to learn more about.
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So what should you do if you’ve got a voicemail that’s really worth saving? The solution involves some free software and an affordable purchase, but it’s doable. Here’s how:
Calling leads is an important part of growing your business, but it can get frustrating when you call and call and never get a reply. Having phone scripts in place can make all of the difference in the effectiveness of your lead calls. Scripts allow you to come across as confident and professional and convey all the important points you need to make. No more stumbling over your words or forgetting to mention an important factor, like your name or phone number. Scripts will help you stay consistent and make calling more enjoyable because you’ll know what works and what doesn’t.
What does your voicemail say about you and your mortgage company? Make sure to leave a voicemail stating who you are, what your company does, and a positive attribute of your personal work ethic.
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As the odds of receiving a call back from your voicemail message are already low, you need to be very specific about what you say in your voicemail to give you the greatest chance of getting a call back. What you absolutely do NOT want to do is make yourself sound like a salesperson making a cold call. Instead, you want to sound like a very confident business colleague who deserves the respect of getting a call back.
You can also go to Settings → Phone → and make sure you see Change Voicemail Password.
You can record a personal greeting, or you can use one of the pre-recorded CenturyLink greetings. Follow the system prompts to select your greeting:
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7. "Hello, this is [your name] at [company]. Thanks for calling. Please leave your name, number, and the reason you'd like to chat, and I'll get back to you ASAP.
But the key to success here is knowing what to say on the second and third voicemail/email attempts BEFORE picking up the phone.
A monotone voice can be a turn off for a caller. You want your caller to feel like they missed out on speaking with you — not like they dodged a bullet.
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Finally, the length of your sales voicemails is important. Research suggests that messages under 30 seconds long perform best. This should give you enough time to convey important information without wasting any of your prospect's valuable time.
For small businesses, there are a variety of voicemail service providers you can use that offer different features. From transcription and voice to text to more convenient features of handling multiple phones through one number, availability varies by service. Shared voicemail and call routing is intended for multiple access and directing calls to one or multiple phones. Mobile apps are also available that allow you to check your messages from your phone. The below infographic outlines the current state and trends of voicemails.
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On the Phone tab, click the voicemail icon below the dial pad, and then click Change Greetings. Skype for Business calls your voicemail and guides you to record a personal greeting.
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Not only does leaving a message akin to “Hey, It’s me. Call me back when you can.” cause the person to have to dig back through their mailbox to figure out who you are, it also means that *if* they can find the information to call you back, when they do so you are less likely to have an effective conversation.
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First, they're not a client yet, so they won't find your ambiguous award that interesting. Second, news like this takes the focus off the prospect and onto you -- not where you want it to be.
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Hello, this is Joan Tracy. I’m out of the office until Tuesday, May 23rd. I’ll be sure to return your call when I get back to the office, however, if you need immediate assistance, please call my colleague Sue at 444-444-4444. Thank you.
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But delivery is everything. So, take a look at these tips for implementing your voicemail like a pro.
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Thank you for calling [LinkedPhone]. Due to the current pandemic, our team members are working remotely and are available [Monday through Friday from 9am to 7pm Eastern Standard Time]. Please leave a message with your name, number, and how we can serve you. We will respond as promptly as possible. Thank you for your patience during this unprecedented time. Let’s get through this together. Stay safe and well.
When you’re looking for a job, a good rule of thumb is to answer your phone as often as you can. You never know when a recruiter might be calling to set up an in-person meeting, or conduct a phone interview.
Tip: If you’re not sure how to leave a good voicemail, check out the most effective voicemail script ever and how to end a voicemail that keeps the sales conversation open.
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Your second voicemail should include information that was missing from your first. For instance, a rep using this technique might leave the following two messages:
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Check with your carrier on specifics, but an option to "send a message" may be in the voicemail menu. This will allow you to send a voice message from your voicemail to another person's inbox without having to make a phone call first.
Stuttering, rambling, or repeating yourself all make for less-than-stellar sales voicemails that prospects will be less inclined to respond to. That's why you can't try to figure out what you want to say as you're leaving the message.
Since leaving your first voicemail message that was followed by a proper corresponding email, did you also look them up on LinkedIn and send a connection request?
In an email, you may end by telling the contact what you want them to do next. In a voicemail, though, ending with something like, “Call me back,” or, “If I don’t hear from you, I’ll call next week,” can discourage the person from responding.
Activity Menu: This menu includes the Initial activities you can select after logging into the system. After you log in, you use your phone keys to access menu options. There are layers of menus, and their options are described as you progress through each activity. The first layer is called the Activity Menu. You can always get back to the main menu by pressing *R (or *7).
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Voicemail is a digitally recorded message. When you dial someone and they aren’t there, you record into a digital mailbox a digitally stored voice message to be retrieved by the owner of the mailbox. While voicemail functionality has advanced in the digital age, all systems are similar.
· Since all the data has been removed, the next time you launch the app, you’ll notice it displays screens and options as if being accessed for the first time.
People tend to remember the first and last events of the day. Now, you could make your sales calls in the morning, but nobody wants something else on their plate when they’re just starting their workday. By waiting until the end of the workday, though – traditionally, around 4:30 p.m. – you won’t be competing with other distractions, and you’ll be one of the last things that happened to the contact while they were at work.
If you can, try to keep your message 20 to 30 seconds long — max. This is the sweet spot for sharing just enough information without going overboard, potentially getting cut off by the recipient’s voice mailbox system, or having the listener hang up early because your message was simply too long. Speak clearly, avoid rambling, and get straight to the point.
Might sound a bit alarming but consider the number of times you’ve tried to leave a voicemail only to hear “this voicemail box is full”. Even if you can leave a message, a millennial may never listen to it. After you’ve made the call, whether you were able to leave a voicemail or not, follow up with a text message to get their attention and hopefully a response.
Creating a professional voicemail greeting isn’t complicated, but you need to keep a few things in mind to ensure success. The following tips will help: Be friendly and welcoming - let your company's personality shine!; Have a clear voice, speak at a slow to moderate pace, minimize background noise; Ensure the greeting is human and approachable; Keep the greeting short and informative; Ensure the greeting doesn’t sound robotic or unnatural; Show your gratitude for the call by saying thank you; Manage expectations by clearly stating when the client can expect a callback.
So, make your goal to find common ground, and share how knowledgeable and experienced you are, no matter who you are calling. You shouldn’t brag about your success, but there is a time and place for others to know your success. That is the key to leaving voicemail messages that get returned!
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These are all key areas for clear English Pronunciation. When recordings a voicemail greeting like the one in our sample, it’s essential to “put your best foot forward” (this means to give the best impression possible, or to try your very best). It’s the first impression many people will get of you.
“Just turn it off and back on again.” You may have heard this as a joke, but it’s actually advantageous to regularly reboot your devices.
Want some sample business voicemail messages? Below are 21 pre-recorded business voicemail greeting examples to get you started. You’ll find voicemail examples for your business’s main phone number, your direct business line, your after-hours (or non-business hours) voicemail, some holiday-specific greetings, and your customer service line. Even better, all these voicemail greetings are free and you can download the voicemail’s mp3 file!
21. "Hello, you've reached [your name, the office of X company]. The team is currently out of the office, but we'll be back on [date] stuffed with good food and eager to speak with you. Leave your name, number, and — if you're so inclined — your favorite [holiday dish, Thanksgiving tradition, etc.]"
When your marketing voicemail goes on for too long, you can lose the contact completely. Or, even if they do stick with you through the whole thing, they may lose the main point of why you’re calling. Keeping your voicemail between 20 and 30 seconds is enough time to make your elevator pitch without over-talking.
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