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2. Press the Star or Pound Key. Depending on your carrier, you will likely push one of these two keys next. It's more common to push the star key. When you hear your voicemail start, that's when you should press either the star (*) or the pound (#) key. For AT&T, Sprint, U.S. Cellular, and T-Mobile, press the star (*) key. Verizon, Bell Mobility and Virgin Mobile users should press the pound (#) key. If you are using a different carrier, you can check its website or call customer service to be sure.
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Your second voicemail should include information that was missing from your first. For instance, a rep using this technique might leave the following two messages:
If something changes and you would like to discuss how we (HOT BUTTON / WHATS IN IT FOR THEM) please give me a call at 888-888-8888. Again it’s (YOUR NAME) with (YOUR COMPANY) at 888-888-8888. Have a great day.”
A commonly overlooked aspect of voicemail etiquette is your own mailbox greeting. A lot of us simply set it and forget it when we first get our phones, which for some of us was when we were teens, or we don’t have anything set up at all.
Ah, the humble phone message. Thanks to texting, voice mail is becoming less common. But until it disappears altogether, it’s to your advantage to know how to leave clear messages. In fact, a phone message is sort of like a thank you note: You can earn big respect by leaving a good one… and lose points if your message is annoying or rude.
Please leave your name, phone number, and the reason you’re contacting us, and we will get back to you as soon as possible. Thank you. Hey, this is [your name] at [X company]. I'm either on a call or away from my desk. Please leave your name, phone number, and a short message and I'll be sure to return your call.
Remember, the idea is for prospects to want to talk to you. Your tone can make or break the voicemail. So, remember, you’re not bothering them — you’re enlightening them. If you have a purpose for calling, you’re never going to trouble them.
Bob Hofmann, of Hofmann Network Services, a voice mail and voice messaging company, says that voice mail helps companies route messages faster and the recording system offered by voice messaging reduces errors and allows complete messages to be left.
Consider leaving your e-mail in addition to your phone number. People like choices. Some people like to have conversations on the phone, while others prefer communicating through e-mail. You don’t know what kind of person your listener will be, so leave the option on the table. For many, e-mail correspondence is less threatening and might actually encourage them to reach out to you. Podcast #743 How to Get Time, Priorities, and Energy Working in Your Favor Podcast #742 The Power of Talking to Strangers Podcast #741 The Exercise Prescription for Depression and Anxiety Podcast #740 Life’s 10 Biggest Decisions How to Find Studs in a Wall How to Take a Punch (To Minimize Its Damage) Podcast #739: Rewild Your Life Everything You Didn’t Know About the Trusty Tape Measure
Logging in after leaving a message: After you get the greeting for another user's voice mailbox, you can press #R to log into your voice mailbox. Press *R immediately or leave a message and then press *R. This feature is useful for long distance or pay calls because you can leave and get messages with one phone call.
2. When prompted, press 1 for voicemail. Your most recent voicemail message is read. Press 1 to move back to the beginning of the message. Press 8 to pause the message. Press 9 to fast-forward and skip portions of the message. Press 66 to have the message play faster. Press # to go to the end of the current message.
Your research should include finding other people in the prospect’s organization. Selecting the right people, such as the prospect’s manager or department head, facilitates the ability to build rapport and adds a sense of urgency when you mention them in the voicemail.
2.) A gracious phone message is 30-45 seconds when talking to those we don’t know well. As George Washington said (yep, that George Washington), and I’m paraphrasing, “With men of business, be brief.” Be pleasant, and get right to the point. You’ll appear more confident and capable of handling the situation which merited the call.
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Here are 5 sample business voicemail greeting scripts that will leave a positive and personable impression on your callers.
Nondeliverable: Messages that could not be delivered, usually because the intended recipient's mailbox is full. You can listen to, re-address, and re-record these messages.