14. “Thanks for giving us a call! We promise it’s never a bad time for [company name], but you’ve reached us after-hours. Please leave us your name, number and the best time to reach you and we’ll give you a call when we are open.” Let’s face it, you’re not always open. Yet that doesn’t mean you don’t want to help your caller. Let them know you’ll call them right back when you’re open again.
These are legitimate questions and the answers will vary depending on your industry and individual prospects. In all honesty, your response rate with sales voicemails probably won't be high—the average response rate for a prospecting voicemail is between 4-6%, industry wide. You'll probably see more engagement using email. And leaving the perfect message takes planning and practice.
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We strongly recommend you change your voicemail password as soon as possible. By default, it is your extension number. Anyone who knows this can access your mailbox through the web and listen to and delete your messages, see your call logs, and modify settings on your extension. Press the Message key. Enter your password, followed by the # key. Press 0 for Mailbox Options. Press 5 to change your password. Please enter your new password, followed by the pound key. Re-enter your password followed by the pound key for confirmation. If everything is correct, the system will tell you your password has been changed.
And remember, while you’re busy returning your calls, Blitz can be automating other parts of your sales process. We can assign leads to your staff or even send emails to your customers.
Something along the lines of, "You have reached the answering service of . I am unfortunately unable to take your call at this time, however if you leave a message after the tone I will return your call as soon as I have an opportunity.". That's about a 12 second message if spoken in a slow and calm fashion. The message that this article advises is about 4 seconds.
Here's an advanced technique for all you overachievers. It's "advanced" because it's rarely used, not because it's difficult. The trick? Leave two sales voicemails instead of one. Let us explain:
Hello… pause. Hello… long pause. Who is this? long pause again Is anyone on the line?…long pause and beep sound.
Salespeople who call and hang up screen themselves out of the process. No matter if you're prepared to leave the perfect voicemail or not, you need to leave one every time. However, if you do record a few messages with the same ultra-specific question, the prospect feels a twinge of guilt each time you call back because they feel they owe you an answer.
Thanks for calling Dial-A-Shrink. I can’t come to the phone right now, so after the tone, please leave your name and number, then talk briefly about your childhood and tell me what comes to mind when you hear the following words: orange… mother… unicorn… penis. I’ll get back to you with my diagnosis as soon as possible.
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You will need to access the voicemail menu of your recipient for deleting or re-recording your voicemail. Try pressing * or # on the dial pad to access the menu. This works for both mobile phones and landlines unless the recipient has changed the options.
“Leave a partial message that includes your name and phone number and pretend to get cut off in midsentence as you’re getting to the important part of the message.” Your name came up in an important conversation today with Hugh… They were talking about you and said… I have a deal that could deliver you a hundred thou… I’m interested in your… I have your… I found your… I have information about your… Your competition said… I’m calling about your inheritance… Are you the (persons full name) who… We wanted to be sure you got your share of… I’m calling about the money you left at…
You can do so by logging in to your carrier’s website or contacting customer service for assistance. Some network providers also let you do so via their mobile app. Go to Settings → Phone → Change Voicemail Password.Enter the new password.
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If you’re thinking about buying voice mail, don’t just look at the benefit of your convenience. Before you make a commitment to a specific system consider the impact on your customers. Will they be better served? Will you maintain friendly, human service in spite of the voice mail system?
Thanks for joining me today and thanks for listening. I hope you learned something new today. Weon Inteligene is away on holiday, coming back soon to enlighten you in the next episode!
Hi, you’ve reached (name)’s answering machine. He/she is not in right now, but I’m totally open for suggestions.