11. "Hi, you've reached [company]. Unfortunately, we're currently unavailable. But we want to talk to you — so please leave your name and number, as well as your reason for calling, and someone will call back ASAP."
Obviously, prospects aren't going to listen to an overly long voicemail from a caller whose number they don't recognize, so pushing past 30 seconds ensures the message will get deleted almost immediately. On the other hand, buyers are also unlikely to listen to an overly short message.
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4. By default, your voicemail will be setup with your carrier's generic greeting.
Remember that we can hear a smile in another person's voice, just as we can discern whether that individual is completely present and focused. Smart phones have the ability to record. Smart people take advantage of this tool and record themselves before leaving a message. And yes, it takes time. Precious time.
For example, instead of saying, “Hi, I was wondering if you’re looking for different web hosting,” you could personalize it by saying, “Hi [name]. I wanted to pick your brain about the web host [company name] is currently using. What are the challenges or successes you’ve had with it?”
You can also head to Settings → Wi-Fi → and toggle it off. Now try using voicemail.
If you leave a message, here is a collection of techniques that have gotten calls returned: First name and number only (in a very businesslike manner). It seems that calls are returned in inverse proportion to the amount of information left. Be funny Clean wit will get response. Be indirect “I was going to mail you important information, and I wanted to confirm your address.” Offer fun “I had two extra tickets to the Knights game and I thought you might be interested. (here’s the sure shot) Please call me if you can’t go so I’m able to give the tickets to someone else.” If it was positive first meeting, remind the prospect where you met. Dangle the carrot. Leave just enough information to entice. Ask a provocative or thought provoking question.
“If I leave a voicemail message on my first call in the morning, and I get voicemail again on my second attempt (either later that day or the next time I try and reach them) what do I say when that happens?”
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Instead, close out by saying something to the effect of, “I look forward to speaking with you soon”, or even “Call me at your earliest convenience.” Even though all these examples communicate the same thing, they take different approaches to the call back request, and little things like wording make all the difference.
If you create a call answering rule but don't specify an action, your caller will hear the following prompt: "You have reached the mailbox of
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Hello! You’ve reached [Luke on the Customer Success Team at LinkedPhone]. Our office is currently closed but rest assured your call is very important to me. Please leave your name and number and let me know how I could be of service to you. I’ll return your call on the next business day. Thank you!
A is for academics, B is for beer. One of those reasons is why we’re not here. So leave a message.
The hiring manager loved your error-free application, and really liked the initiative you showed when you came in to follow up on your application. They have a really good feeling about you and are looking forward to having you come in to interview for the position. There’s even talk about hiring you on the spot! So, the manger dials your number and…ring….ring….ring…”We’re sorry, the voicemail box you are trying to reach is full. Please try again later.” The manager starts to think that you aren’t taking this very seriously and moves on to the rest of the applications, as there isn’t any time to waste with this job needing to be filled quickly.
Avoid telling your prospect what to do. You'll make returning your call seem like a chore or, worse, a demand. This should feel like a mutually beneficial relationship -- one in which each party wants to call the other back -- unprompted.
Your voicemail PIN can be any number 4 to 15 digits long. Be sure to make note of it because you'll need it to access your messages in the future.