To ensure that you keep customers happy and present a professional image, make your auto-attendant easy to navigate. We’ve compiled some sample call center greeting scripts that can be used in different situations, whether your company has a small customer support team or a massive call center with hundreds of people.
Hedge your bets by giving them two ways to respond. A simple, "I'll also follow up with an email," before you hang up, is short, concise, and shows thoroughness on your part.
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Landlines continue to have a place in business and are in fact more prevalent than cell phones as primary telephone numbers -- at least for now.
Whether it’s your last encounter or a recent e-book download, have a relevant reason for calling in order to get the prospect’s attention.
Make the last thing you say be your phone number. This ensures it's clearly visible on voicemail dictation, and makes it easy for prospects to call back. Avoid phrases like "Call me back when you get this," which can sound pushy. And, finally, tell them you'll follow up with an email. This gives the prospect two ways to return your call, which certainly can't hurt.
Whatever you do, don’t call and hang up without leaving a voicemail. The contact is never going to return a call from an unknown number and, the next time you call, they’ll be even less interested in what you have to say.
Continue to test voicemails as you score your results. For example, RingDNA finds the best times to call are 6:45 a.m. to 9:00 a.m. and 4:00 p.m. to 6:00 p.m. The worst times are Monday mornings from 6:00 a.m. to noon and Friday afternoons. Try different call times and see what works for you.
Enable the message waiting indicator for your desk phone by checking the box next to Use phone message waiting indicator. 6 Enable Voicemail Notifications 5
*record a voicemail greeting – by the way, do you know what this is? I’ll explain it soon. *how to leave a voicemail message – the key is to do it slowly and clearly. But we shall go into it soon.
You probably touched on this at the end of your last conversation, but if you haven't heard from your prospect in a while, this can be a useful strategy for getting back on their radar.
Logging in from off campus: Dial 549-5000 (include985 if calling long distance), then enter your extension and password.
You have reached xxx-xxxx. We picked this machine up at a garage sale in “as-is” condition. You can try to leave a message on it, but we are not sure it will be recorded. If we don’t return your call, it means the machine did not work.
Professional development educator Dr. Ray Lauk sent us this great piece of advice, which he credits to veteran sales trainer Stan Piskorski:
Here’s a quick article on how to send a LinkedIn connection request that gets accepted, not rejected.
Recent trends in voicemail have leaned towards the desire for many individuals to relate on other forms of digital message than traditional voice mails. More individuals have not set up their voice message nor return calls in a decent amount of time. However, some voice messages even steer individuals to contact by email for a quicker response. If you still enjoy the concept and position that a voicemail box serves, you may feel compelled to add a witty voicemail greeting to your caller. The following selection has been shared by others around the global and intended to inspire you to create your own unique humorous voicemail.
It seems we never run out of ways to embarrass ourselves these days. Yes, almost all of us are guilty of leaving voicemails which should NOT have been listened to..
As probably know, a professional voicemail greeting can make or break leaving a great impression. However, it all starts with your voicemail script.