In the case that your business is closed due to an emergency, it's only worth it to go into detail if the problem is affecting everyone in the area. Otherwise, stick to your Company Wide Voicemail Greeting, but remove the stated hours and tell callers that you're currently closed. Thank you for calling Cutlass Technology. Our store is currently closed. Please leave your name and phone number so that someone from our team can follow up with you. For more information, please visit www.cutlasstechnology.com
A good voicemail should be more about the prospect than the salesperson. Especially when cold calling, you want to provide as much value as possible to incentivize your prospect to return your call.
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11. "Hi, you've reached [company]. Unfortunately, we're currently unavailable. But we want to talk to you — so please leave your name and number, as well as your reason for calling, and someone will call back ASAP."
You will need to access the voicemail menu of your recipient for deleting or re-recording your voicemail. Try pressing * or # on the dial pad to access the menu. This works for both mobile phones and landlines unless the recipient has changed the options.
"Wherever we're talking to them, we're hearing the same things, which is: When it comes to voice mail, they're just over it," says Jane Buckingham, a trend analyst at Trendera.
Deciding what to say in a voicemail can be difficult. Poor quality and unprofessional voicemails come in a lot of shapes and sizes. Great voicemails strike the right balance of being concise, friendly and professional, which can be hard to do if you don’t leave them all the time.
No one enjoys listening to long, drawn-out voice messages. When considering what to say, identify one main point and discard the rest.
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1. Personal Business Voicemail Greetings. Hello! You’ve reached (insert company name.) This is (insert name) in the (insert department.) My apologizes for not being available to take your call, but I’m on the line helping another customer (insert business’s most attractive result or purpose point.)
Do you have any other tips for voicemails? Yes, make each voicemail unique, there is no need to mention previous attempts.
The trick is to stay on the line even if you’ve already recorded the message. Never make the mistake of hanging up, as you will never be able to save yourself! So what should you do?
A separate after-hours attendant menu can inform callers that your office is closed, state your business’ operating hours, and provide options that callers can immediately act upon. For example, you can direct them to your website for FAQs. If your business provides an account login page, remind your customers that they can login at any time to get general account information. In this situation, be proactive.
Choose your busy greeting from the drop-down menu next to If busy use greeting from: System—This plays the system default greeting. Personal—If this option is selected, choose the file to upload.
You may not think it, but an auto-attendant is an important part of your business. It is typically the first point of contact with your customers, as they will call your main number with sales inquiries, troubleshooting questions, etc.
In this post, I’ll share what makes a good voicemail greeting — and the best voicemail greeting scripts you can use.
It’s better to say “I apologize” instead of “I’m sorry,” as the former is more effective in conveying your regrets without needing long explanations.