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While both types of messages should be customized to a given buyer, voicemails should be ultra-specific. In an email, I might ask for a referral, an appointment, or feedback on a content asset they downloaded. These sorts of classic questions -- while still tailored to the buyer -- can be customized for reuse with another prospect, or another 100 prospects.
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But imagine if you received a sales voicemail at 9 a.m. It might be the most compelling, well-delivered voicemail you've ever heard, but you're probably dealing with several other tasks. You decide to respond to the rep when you have more time. By the time the end of the day rolls around, you've completely forgotten about her.
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One quick way to sound more relaxed is to speak slower – slower than feels natural to you, even. If you rush the sales voicemail, it’ll sound like you’re trying to squeeze in your 50 calls for the day, and nobody wants to feel like they’re just another name on your list. Also, speaking slowly saves you from mumbling – if the contact can’t understand what you’re saying, what’s the point of learning how to leave a voicemail?
Say, "I know we identified implementation, onboarding, and QA as topics to cover in our next call, but I wondered if there were any other areas we missed -- specifically whether you could use Feature A, which was an area of concern for you."
Recording the message yourself doesn’t mean it can’t be done professionally. You can still get studio time with an experienced audio engineer. Studio time can cost $60-$100 per hour, which may or may not come with an engineer. If you need to hire one, their rates are usually $100-$300 an hour. Mind you, their feedback, professional experience, and editing capabilities are typically well worth the extra expense.
Let's get back to performance anxiety. Our fear of being judged negatively fuels our performance anxiety in any situation. When it comes to voicemail, we are being judged on our tone of voice and the clarity of our information.
Leaving many voicemails throughout the work day can be draining at times. But, ensure that you speak positively about your service while giving details about how you can help them. Then, this leaves leave a great reason to give you a call back and receive your business.
In addition to showing active listening, you've also awoken their curiosity about what question you want to ask. Once they're back on the phone, you can confirm a date and time for your next meeting.
Written by Jeff Hoffman @mjhoffman
This message is for Ms. Smith. This Laura from Dr. Tracy’s office calling about your last appointment. We’d like to share some details regarding your visit with you. You can return my call at 444-444-4444 anytime, Monday through Friday, from 8:00 a.m. to 5:30 p.m. Have a good day.
Hi Cindi, What a beautiful idea! The easiest way to do this would be to have someone who is good at editing video or audio do this for you on their computer. Maybe a relative or someone from your local high school or college. Once the voice mails are saved as MP3s using the suggestions in the post, it would be easy to edit them using Camtasia or Movavi or any other editing software. If you don’t have anyone around, a Walgreens or Walmart store might be able to do it for you if they edit video. They might have the capability. We had a very old audio file of ours (from reel to reel!) edited and resaved onto a DVD by iMemories.com. They did an amazing job! All the best! Laura
When you’ve lost someone special, any little detail or reminder of that person can mean the world. Google's Super Bowl commercial sure pushed that point home and showed us how instrumental tech can be in preserving those memories.
Bob Hofmann, of Hofmann Network Services, a voice mail and voice messaging company, says that voice mail helps companies route messages faster and the recording system offered by voice messaging reduces errors and allows complete messages to be left.
The following sample voicemail messages will help you to use this form of communication effectively, whether you are leaving a message for someone to return your call or recording a greeting for people trying to contact you.
While missed calls aren’t ideal, you can let your caller know you’re still there for them by having a great voicemail greeting. The best business voicemail greetings let your customers (and potential customers) know why you’re not available and how they can best get in contact with your business. They are also short and to the point. You usually want to keep your greeting between 6 and 24 seconds long so callers don’t hang up halfway through.