Deciding what to say in a voicemail can be difficult. Poor quality and unprofessional voicemails come in a lot of shapes and sizes. Great voicemails strike the right balance of being concise, friendly and professional, which can be hard to do if you don’t leave them all the time.
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"Wherever we're talking to them, we're hearing the same things, which is: When it comes to voice mail, they're just over it," says Jane Buckingham, a trend analyst at Trendera.
For a downloadable Quick Reference Guide to the voicemail phone menu, click here.
But every once in a while, you get a really special voicemail. Maybe your partner called you early in the morning, knowing you were asleep, to leave a Happy Birthday recording for when you awoke. Or maybe a beloved family member recently passed away, and you have a voicemail from them that might’ve seemed pretty pointless at the time but now carries extra significance.
True emergencies - such as extraordinary weather - should be addressed in your voicemail if it impacts your business. Thank you for calling the Carona Surf Shop. We are currently closed due to the inclement weather. Our normal business hours are Monday through Saturday, 10 am to 9 pm. Please visit www.caronasurfshop.com to order merchandise and to check our schedule during the hurricane.
A bubble in the space-time continuum has connected your line to a channeler in the 23rd Century. Any message you leave will be broadcast into the future….
A compelling sales voicemail won't be particularly effective if your prospect has no idea how they should respond. You can't just rattle off what they stand to gain from leveraging your product or service and then hang up. Always offer some next steps or insight on what they should expect next — like another phone call or a follow-up email.
The unavailable message is the standard greeting callers hear when they reach your voicemail box. It is the greeting that you can use consistently throughout the work year.
19. “Hi, you’ve reached [your name] at [X company]. We are sorry but our office is closed until [date]. Please leave us your name and phone number and our team will get back to you as soon as possible. Enjoy [holiday] and thanks for calling [company name]! If you do happen to be open the holiday season, it’s important to provide holiday hours. Especially if your hours vary from your regular hours.
Through personal experience and research, I’ve been able to identify the most effective script—along with the keys to implementing it—so you generate an incredible response every time.
Written by Donato Diorio @iDonato
Aaargh, you are thinking, crap I need to say something, ooooh what do I say, think, think… nothing comes to mind, you are not prepared and you hang up.
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That’s the simple structure of a voicemail greeting. Overall, your greeting should be professional, but the wording can vary depending on the situation. Check out a sample below.
Happy [Monday!] You’ve reached [Jessica on the Business Development Team at LinkedPhone]. I’m presently out of the office [for a meeting until late this afternoon]. Please include your name, number and the reason for your call and I’ll get back to you ASAP. Thank you and have a fantastic day!
Ivan Gomez is a Force Management Partner who specializes in training inside sales teams. He's also the President and Founder of NextStage, LLC, a consulting firm that helps companies accelerate go-to-market strategies with sales development and inside sales. This blog was originally published on NextStage's website.